E-COMMERCE CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: A store specializing in mobile phone and electronic accessories is hiring an E-Commerce Customer Service Representative to provide customer support and monitor online orders. Key Highlights: 1. Customer service via digital channels 2. Support for online sales, returns, and after-sales service 3. Resolving customer inquiries with a focus on customer satisfaction **EMPLOYMENT OPPORTUNITY – E-COMMERCE CUSTOMER SERVICE REPRESENTATIVE | CABO FRIO/RJ** A store selling **mobile phone and electronic accessories** is hiring: **Position:** E-Commerce Customer Service Representative **Requirements:** * Completed high school education * Both genders * Prior customer service experience (preferred) * Easy access to the location * Strong verbal and written communication skills * Proactive and organized personality * Team-oriented mindset * Flexible availability **Required Competencies and Knowledge:** * Customer service via digital channels (WhatsApp, social media, chat, and email) * Customer support for online sales, returns, and after-sales service * Order tracking and delivery deadline monitoring * Updating order status in the system * Registering and verifying orders in the e-commerce platform * Organizing information and customer service records * Resolving inquiries and issues with a focus on customer satisfaction * Basic knowledge of e-commerce platforms and marketplaces * Agility, attention to detail, and proficient typing skills **Salary:** R$ 1.678,41 **Benefits:** Transportation allowance **Location:** Cabo Frio – RJ Employment type: Full-time CLT Compensation: R$1.518,00 – R$1.678,41 per month Benefits: * Transportation allowance Workplace: On-site