Collections Assistant

Description

Job Summary: The Collections Assistant will contact customers to resolve financial pending issues, manage contract control, and update customer records, following standard procedures. Key Highlights: 1. Resolve financial pending issues and renegotiate customer debts. 2. Manage contract control and update customer records. 3. Participate in technical and behavioral training sessions. **Job Description:** The Collections Assistant will establish contact with customers to resolve financial pending issues, manage contract control, and update customer records, following the company's Standard Operating Procedure manual. **Responsibilities and Duties** * Contact delinquent customers to schedule meetings for debt renegotiation, in accordance with internal company policies. * Identify delinquent customers based on data available in the computerized system. * Follow up with customers who discontinued treatment to encourage their return. * Collect payments from delinquent customers. * Participate in technical and/or behavioral training sessions organized by the company. **Requirements and Qualifications** * Minimum education: Completed high school. * Intermediate computer skills. * Basic knowledge of mathematical calculations. **Competencies** * Communication: Communication skills. * Social: Interpersonal relationships; Teamwork; Customer service skills; Friendliness. * Behavioral: Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; Dynamism; Responsibility. * Organizational: Time management; Planning and organization; Leadership. Salary: R$2.000,00 - R$3.500,00 per month Work Location: On-site