Main responsibilities: \- Provide customer service through the company's official channels \- Respond to inquiries, complaints, compliments, and requests promptly and courteously \- Serve as the interface between customers, stores, and internal departments \- Maintain frequent contact with store managers for alignment and resolution of requests \- Ensure communication adheres to the brand's tone of voice and positioning \- Assist in standardizing responses and service workflows \- Identify opportunities to improve customer experience \- Record and track incidents until resolution \- Support building clear, humanized, and professional brand communication Compensation: starting from R$2\.000,00 per month Benefits: * Dental insurance * Education allowance * Meal voucher * Transportation voucher Selection questions: * Bachelor's degree (completed or in progress) in Languages, Journalism, Advertising and Public Relations, or related fields * Prior experience in customer service, call centers, customer relationship management, or support roles * Knowledge of digital customer service and communication tools Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
