Job Summary: Customer service via phone and email, order processing, and resolution of concerns to ensure customer satisfaction. Key Highlights: 1. Timely and consistent responses aligned with service and quality standards 2. Verify and resolve customer concerns 3. Opportunity for promotion after 3 months **RESPONSIBILITIES:** CUSTOMER SERVICE ANALYST II Salary: BRL 1,250 + BRL 216 bonus based on achieved metrics. Positions available for 6x1 rotating schedules, various shifts (shifts disclosed in a later stage of the selection process; for some shifts, the company provides Uber rides due to lack of public transportation). Training period (already remunerated and under CLT contract) during the first month = Monday to Friday, 9:00 AM to 5:20 PM (availability for this schedule during the first month is required). Job Activities: Provide timely responses to customer inquiries via phone and/or email, in accordance with internal and/or external demands, consistent with service and quality standards. Process customer orders, payments, and invoices. Verify and resolve customer concerns. **REQUIREMENTS:** Requirements: Completed High School Education. Preferred: Prior experience in customer service and/or call center work. **WORK SCHEDULE:** 6x1, Monday to Saturday **BENEFITS:** Benefits: UNIMED Health Insurance (co-payment plan, extended to legal dependents, with dependent-based deduction) + AMIL Dental Insurance (no co-payment, extended to legal dependents, with dependent-based deduction) + Childcare Assistance + Transportation Allowance + Meal/Meal Voucher (BRL 12.18 per workday). Career Benefits: Internal corporate universities (leadership, cybersecurity, training), opportunity for promotion after 3 months with the company, opportunity to study Spanish/English through the company. Register your resume at buscarvagas.com.br and stay updated on the best opportunities.
João Silva
Indeed · HR
João Silva
Indeed · HR
