Customer Success Assistant (Customer Success)

Description

Job Summary: We are seeking a Customer Success Assistant to handle onboarding, support, and user follow-up for our AI-powered recruitment and selection platform, ensuring customer success and retention. Key Highlights: 1. Support recruiters, HR professionals, managers, and candidates in using the platform. 2. Conduct training sessions and clarify questions about the AI-powered platform. 3. Collaborate with the development team to improve the platform. ### **Description** We are looking for a Customer Success Assistant (Customer Success) to manage onboarding, consultative support, and user follow-up for our AI-powered recruitment and selection platform. You will support recruiters, HR professionals, managers, and candidates in fully utilizing the platform—answering questions, delivering training, and contributing to job posting success and client retention. We seek someone communicative, organized, proactive, and skilled at interacting with people and technology. Experience in customer service, client relationship management, or digital platforms is a plus. ### **Requirements** Currently pursuing a bachelor's degree in Administration, Human Resources, Psychology, Communications, Commercial Management, or related fields. Strong verbal and written communication skills, with ease in customer service and problem resolution. ### **Responsibilities** * Assist recruiters, HR professionals, managers, and candidates by answering questions about the AI-powered recruitment and selection platform. * Identify and resolve user requests, ensuring a positive experience while using the platform. * Log and track all user interactions, maintaining an up-to-date record of requests and solutions provided. * Collaborate with the development team to report technical issues and suggest platform improvements. * Deliver training and guidance to new users, promoting efficient use of available tools. * Stay updated on platform features and best practices in customer service. ### **Behavioral Competencies** Clear and effective communication Teamwork Empathy in customer service Proactivity ### **Technical Skills** Customer service Technical support tools ### **Benefits** Health Insurance Transportation Allowance Meal Voucher Remote Work Allowance