Collection Analyst

Description

Job Summary: We are seeking an organized Collection Analyst with strong communication skills and an analytical mindset to monitor legal proceedings, negotiate with clients, and provide administrative support. Key Highlights: 1. Participation in debt collection and client negotiation processes 2. Support for administrative and legal routines of the department 3. Opportunity to act as a legal representative in hearings **Job Description:** ---------------------- We are looking for a Collection Analyst to join our team. We seek a professional who is organized, has strong communication skills and an analytical mindset, and who will handle monitoring of collection proceedings, client negotiations, and administrative and legal support for the department. Responsibilities: Gather and organize documentation required for legal actions, in accordance with current collection policies; Conduct internal procedures related to the protest of benefit portfolios, following collection policy guidelines; Contact clients to negotiate debts linked to legal actions; Generate and forward title remittances to Itaú Bank for registration; Issue monthly service invoices and forward them to partners; Act as a legal representative in conciliation hearings for clients involved in legal actions; Update monthly reports according to management requirements; Provide daily client and store support, ensuring necessary assistance and guidance; Monitor and support onboarding and training of new department staff; Address operational requests from internal teams and monitor email flow and requests from other departments; Cover reception duties during temporary absences, such as vacations or lunch breaks of the responsible staff member. **Mandatory Requirements:** ------------------------------ Completed undergraduate degree (mandatory requirement); Experience in debt collection, negotiation, or customer service routines; Strong communication, organizational, and negotiation skills; Knowledge of administrative routines and report preparation. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Benefits:** --------------- Meal or Food Card: BRL 28.00 per working day; Health Insurance: 50% co-payment; Dental Insurance: 70% co-payment; Transportation Voucher; TotalPass: Benefit for access to partner gyms; Dedicated dining and rest area in an innovative and comfortable environment; Casual Friday; Special events and commemorative dates. **Work Location:** ---------------------- COOPER COB **Additional Information:** --------------------------- Working hours: Monday to Friday, from 10:30 AM to 8:00 PM. Saturdays: rotating shift (working one Saturday, off the next), alternating between 8:00 AM–2:00 PM or 2:00 PM–6:00 PM.