Job Summary: We are seeking a proactive and autonomous night receptionist to provide humanized service and organize routines at an ONA-accredited hospital. Key Highlights: 1. Humanized and discreet service, essential in a hospital environment. 2. Autonomy and responsibility to manage nighttime routines. 3. Ability to handle emergencies and pressure. **Job Description:** ---------------------- Santa Casa de Maringá is a hospital accredited by ONA \- National Organization for Health Services Accreditation, a certification that reinforces our core value of respect for life. We are a hospital whose primary value is humanization. We seek a night-shift receptionist who embraces challenges, is authentic and proactive, and possesses the autonomy required to manage departmental routines. Responsibilities: \- Provide in-person and telephone service to patients, companions, and visitors; \- Register and update patient data in the hospital information system; \- Guide patients and companions regarding hospital rules, schedules, and workflows; \- Monitor patient, visitor, and companion entry and exit during the night shift; \- Alert clinical teams in cases of urgency or emergency, per established protocols; \- Verify and organize documentation, referral forms, authorizations, and health insurance agreements; \- Record incidents and relay relevant information to the next shift team; \- Ensure confidentiality of patient information (LGPD); \- Maintain a welcoming attitude and humanized service, even under stress; \- Support basic administrative tasks at reception during the night shift; \- Comply with and enforce hospital safety protocols; \- Maintain organization of the reception area; \- Act autonomously and responsibly, making decisions consistent with the role. **Mandatory Requirements:** ------------------------------ * Availability to work night shifts; * Capacity for humanized service, with empathy and discretion; * Autonomy and responsibility to operate with minimal supervision; * Ability to handle urgent situations and pressure; * Ethical conduct and respect for confidentiality standards (LGPD); * Attention, agility, and sound judgment in decision-making. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Health and dental insurance with co-payment; On-site cafeteria; Meal allowance; Wellhub membership; Attendance bonus; Transportation allowance; Bonus leave; Birthday Day Off; Childcare center for mothers with children aged 4 months to 1 year and 11 months; Staff association (AFUSCAMM). **Work Location:** ---------------------- SANTA CASA **Working Hours:** ------------------------ 12X36, from 7:00 PM to 7:00 AM
João Silva
Indeed · HR
João Silva
Indeed · HR
