Job Summary: You will transform customer experiences into value by conducting satisfaction surveys, mediating solutions, and supporting external projects—with empathy and a drive to innovate. Key Highlights: 1. Act as a bridge between customers and the dealership to enhance the customer experience. 2. Propose process improvements and collaborate with internal teams. 3. Support the development of customer-focused projects and events. If you believe in the power of listening, understanding, and transforming experiences into value, this role is for you! At Cocamar Máquinas, you will conduct satisfaction surveys, monitor customer interactions, mediate solutions with cooperative departments, and support projects and events targeting external audiences—all with keen attention, empathy, and a willingness to do things differently. **Responsibilities and Duties** * Conduct satisfaction surveys and organize collected data with a focus on improving the customer experience; * Report process failures and propose improvements jointly with responsible departments; * Maintain direct contact with customers, acting as a bridge between them and the dealership; * Acquire knowledge of products and services to understand customer needs and offer aligned solutions; * Collaborate with internal teams to seek support and resolve customer issues; * Record requests, engage relevant departments, and track follow-up actions; * Collect feedback and suggestions regarding products and services, forwarding them to involved departments; * Maintain active communication with the customer base and ensure service delivery focused on satisfaction; * Mediate relationships between customers and departments, reporting needs and contributing to process adjustments; * Monitor goals and deadlines with your direct manager, tracking survey progress and internal response timelines; * Inform customers about actions taken and clarify doubts with support from competent departments; * Support the development of external projects, initiatives, and events targeting customers. **Requirements and Qualifications** Completed or ongoing Bachelor’s degree in Business Administration or related fields; Knowledge of NPS methodology; Excel; Driver’s License Category B. **Additional Information** **Benefits:** Competitive salary commensurate with the role; Meal Voucher; Food Allowance; Transportation Voucher; On-site Restaurant; Social Assistance; Health and Well-being Platform – Zenklub; Corporate University – Unicocamar. **After Probation Period:** Unimed Health Plan (Co-payment); Dental Plan (Optional); Life Insurance; Profit Sharing based on goal achievement; Partnership agreements offering up to 50% discounts with universities for technical courses, undergraduate and postgraduate programs, as well as discounts at optical stores, pharmacies, and more. John Deere Cocamar Máquinas Dealership began operations in 2016 in the Northwest region of Paraná State, with its headquarters in Maringá. In 2019, it expanded into Northern Paraná and currently serves 136 municipalities across the Northwest and Northern regions of Paraná, operating 11 branches and employing a team of 280 professionals. Cocamar Agroindustrial Cooperative—the owner of Cocamar Máquinas—was founded in 1963 in Maringá and now operates across the states of Paraná, Mato Grosso do Sul, São Paulo, Mato Grosso, and Goiás, with over 115 operational units engaged in input sales, agricultural product reception, storage, and marketing. To strengthen its market presence, the cooperative pursued industrialization and today operates multiple industrial plants—including oil crushing and refining, biodiesel production, textile spinning, soy-based beverages and nectars, sauces, energy cogeneration, animal feed, and coffee roasting. Always pursuing pioneering spirit and innovation, Cocamar Agroindustrial Cooperative became the first cooperative to assume a John Deere dealership—a brand leading the agricultural machinery segment in Brazil and worldwide, present in over 160 countries and celebrating 187 years of history.
João Silva
Indeed · HR
João Silva
Indeed · HR
