Customer Service Agent

Description

Job Summary: A professional responsible for customer service, updating member registration data, verifying credit operations, opening accounts, offering products, and assisting in delinquency control. Key Highlights: 1. Customer service and relationship management with cooperative members 2. Opportunity for professionals holding or pursuing a bachelor's degree 3. Support activities for credit operations and portfolio management **Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:30 AM to 5:30 PM, with a 1-hour lunch break. **Level:** Professional **Employment Type:** Permanent – CLT (Consolidation of Labor Laws) * Provide service to cooperative members; * Update cooperative members' registration data; * Verify and submit credit operations; * Review files and open accounts; * Offer products and services; * Assist in managing business portfolio delinquency, among other duties. **Requirements:** **Mandatory Requirements:** * Bachelor's degree completed or currently pursuing in Accounting, Business Administration, Economics, Law, Engineering, or related fields; * Basic knowledge of Microsoft Office suite. **Desirable Requirements:** * Knowledge of products and services; * Experience in customer service and negotiation; * Active ANBIMA certification. * **Respect and appreciation for people are core values of ours; additionally, we run inclusive initiatives, and all our positions are open to persons with disabilities (PCDs).** * **Our contact will be made via e\-mail. Please stay alert! :)** **Benefits:** Seniority Bonus, Childcare/Babysitter Allowance, Education Allowance, Performance Incentive Plan, Health Insurance, Dental Insurance, Life Insurance, Sicoob University, Meal Voucher, Food Voucher, Transportation Voucher, Wellhub, Zenklub