Closer

Description

Job Summary: Inside Sales professional for inbound and consultative customer service, focused on understanding customer needs and presenting suitable solutions. Key Highlights: 1. Consultative and strategic approach to customer service 2. Focus on identifying needs and proposing customized solutions 3. Experience with CRM (RD Station, Pipedrive, HubSpot) **Responsibilities:** Apply customer service scripts using a consultative approach, guiding conversations in a structured and strategic manner; Understand the customer's context and actual needs to present the most suitable solution; Send proposals, documents, or contracts when necessary; Record all customer interactions in the RD Station CRM (or similar), ensuring up-to-date status and complete information; Meet company targets. **Requirements** Practical knowledge of Inside Sales, with focus on inbound customer service; Ability to identify the customer's true needs, considering their profile, life stage, and objectives; Experience with RD Station CRM (or similar tools such as Pipedrive or HubSpot); Familiarity with customer service scripts and consultative approaches, with flexibility for customization; Agility in conducting calls, focusing on quick resolution and clear direction. **Preferred Qualifications:** Currently pursuing or having completed a bachelor’s degree in Administration, Marketing, Commercial Management, Communications, or related fields.