Franchise Operator - Information Technology Internship - IT

Description

Job Summary: Internship position for first-level technical support, assisting with service tickets, system testing, and IT environment organization for internal users and franchisees. Key Highlights: 1. First-level technical support for internal users and franchisees 2. Assistance with service tickets and system testing 3. Support in organizing technical environments and IT asset inventory Description: *** IN-PERSON POSITION IN LONDRINA-PR *** * Currently enrolled from the 3rd semester onward in Information Systems, Computer Science, Software Engineering, Systems Analysis and Development, or related fields * Interest in learning about technical support, infrastructure, and corporate systems * Basic knowledge of networking, hardware, and Microsoft Office suite * Familiarity with operating systems * Strong communication skills, organizational ability, and attention to detail * Proactivity, sense of responsibility, and curiosity about technology *** IN-PERSON POSITION IN LONDRINA-PR *** * Provide first-level technical support (in-person and remote) to internal users and franchisees under team guidance * Assist in opening, tracking, and closing technical service tickets in the support system * Perform simple tests on the management system following team instructions and report basic issues * Assist in updating the IT asset inventory and organizing technical environments * Support bill validation and functional testing of development features * Clarify basic user questions regarding system usage or fundamental IT resources 2512100202181644228