IT Assistant

Description

---Responsibilities--- * User Support * Remote or on-site support via WhatsApp, Skype, Zoho Cliq, email, extension, or system tickets * Level 1 (N1) support and ticket escalation to Solus Level 2 (N2) * Access Management * Management of access controls and biometrics * Creation of users in systems and emails * Resource provisioning such as printers and internet access * Maintenance and Implementation * Technical support for hardware and software * Troubleshooting network or infrastructure issues * Travel to branch offices (up to 3 days) for system deployment or technical support * Monitoring and Organization * Network and asset monitoring * Organization and maintenance of local IT infrastructure ----Security and Systems---- * Knowledge of firewalls, antivirus, and malware * Familiarity with LGPD and supplementary healthcare regulations * User management and creation in AD * Corporate email management * Technical Support * Installation and maintenance of software and hardware * Support for internal and external systems * Creation of users in systems and emails * Printer release and internet access provisioning * Mobile device registration in Uni-Fi system ----Advantages---- * Experience in the healthcare sector * Familiarity with Solus ERP Operator system Job type: Full-time, Permanent CLT Salary: R$2,000.00 - R$3,000.00 per month Benefits: * Medical insurance * Fuel allowance * Life insurance * Meal voucher * Transportation voucher Education: * Completed High School (Preferred) Experience: * Infrastructure and Networks (Preferred) * DHCP configuration and management (Preferred) * Knowledge of networks and structured cabling (Preferred) * File Server and Print Server management (Preferred) * Network and network asset monitoring (Preferred) * Wi-Fi and Uni-Fi system management (Preferred) * Active Directory (AD) (Preferred) Expected start date: 11/20/2025