Job Summary: A strategic opportunity within the Student Experience Directorate, focused on leading projects to enhance the student journey and optimize academic workflows. Key Highlights: 1. Lead projects to improve the student journey 2. Interpret data to drive impactful actions in retention and engagement 3. Collaborate with diverse teams to implement improvements We are **UniCesumar**! Brazil's largest private distance education institution and a national reference in face-to-face education. Together as **Vitru, Unicesumar, and Uniasselvi**, we are committed to individual and collective development. Our priority is learning—we make knowledge a way of life! We aim to continue growing responsibly while maintaining the excellence and values that have brought us this far—and will carry us forward! Want to join us in the **Universe of Knowledge?** To learn more about **Vitru** and its brands Unicesumar and Uniasselvi, visit our website: https://www.vitru.com.br/. **Work Mode:** On-site in **Maringá \- PR** **Working Hours:** Monday to Friday, from 08:00 to 18:00, with a 1-hour and 12-minute break. **Learn About the Area** An opportunity within the Student Experience Directorate, with a strategic focus on Continuing Education. #### **Responsibilities and Duties:** * Lead projects to improve the student journey—from enrollment to graduation—by mapping bottlenecks and opportunities; * Analyze academic workflows (e.g., enrollment, re-enrollment, course suspension, cancellation) and propose optimization solutions; * Interpret data from analytical reports and dashboards, translating insights into actionable initiatives to improve retention, satisfaction, and engagement; * Conduct satisfaction surveys, map feedback, and co-develop action plans with internal departments; * Coordinate with academic, finance, IT, marketing, and customer service teams to implement improvements; * Actively participate in prioritizing and monitoring UX projects, proposing data-driven enhancements based on usability and digital behavior metrics; * Generate high-quality inputs for management reports, strategic recommendations, and leadership presentations. #### **Requirements and Qualifications:** * Currently pursuing an undergraduate degree; * Knowledge of UX, CX, and user/student journey concepts; * Strong analytical capability and proficiency with data, KPIs, and metrics (Excel, survey tools, Power BI, SQL, report automation, BI); * Experience with satisfaction surveys and UX research; * Familiarity with CRM and communication automation tools (e.g., Salesforce, Talisma); * Skill in creating and analyzing dashboards and management reports; * Basic understanding of governance, compliance, and business rules. #### **What You’ll Find Here:** * **Undergraduate and Postgraduate Scholarships**: 70%–100% discount, per our scholarship policy; * **Undergraduate and Postgraduate Scholarships for Dependents**: 70% discount, per our scholarship policy; * **Master’s and Doctoral Scholarships**: 70% discount, per our scholarship policy; * **Dental Plan** with Uniodonto; * **Health Insurance** (cost-shared, 50% employer-paid); * **Meal Voucher**; * **Birthday Day Off**: One paid day off during your birthday month! * **Extended Maternity and Paternity Leave**: Applicable to biological and adopted children, allowing you more time with your newborn and adjustment to the new routine; * **Benefits Club**: Up to 60% discount across 300+ partnerships—including pharmacies, travel, courses, food delivery, electronics, and more! * **Transportation Voucher**; * **Go Good**: Access to various gyms and sports modalities in the city at preferential rates for employees; * **Conexa Telemedicine**: 24/7 online immediate care, monthly consultations with psychologists, specialist medical consultations, and free dependent coverage; * **Apoio Pass**: Legal, maternity, and personal development support.
João Silva
Indeed · HR
João Silva
Indeed · HR
