Collections Operator

Description

Job Summary: Professional to work in collections, providing active and responsive customer service, negotiating with delinquent customers, and offering operational support. Key Highlights: 1. Active and responsive customer service, negotiation with clients 2. Maintaining cordial relationships with customers and retailers 3. Support in monitoring and training new employees **Job Description:** ---------------------- We are seeking a professional to work in the Collections Department, focusing on active and responsive customer service, negotiation with delinquent customers, and supporting the department’s operational demands. The professional will be responsible for maintaining cordial relationships with customers, colleagues, and retailers, ensuring compliance with internal procedures and contributing to departmental results. Responsibilities: Conduct daily collections from overdue customers via telephone, WhatsApp, and e\-mail, aiming at negotiation and debt regularization; Provide daily customer, colleague, and retailer service via telephone and e\-mail; Monitor incoming e\-mails daily, ensuring timely responses to requesting departments; Perform inbound collection service by receiving customer calls; Occasionally perform service via Callflex, receiving automated calls from bots; Conduct outbound calls for collections; Daily customer service via WhatsApp Cob and Blip platform, conducting negotiations regarding outstanding invoices; Participate monthly in team collection meetings; Submit requests in GP system for drafting debt acknowledgment and restructuring agreements, when necessary; Generate and send invoices by mail or e\-mail as requested; Issue and provide duplicate copies of bank slips, invoices, and fiscal notes; Strictly comply with the Collections Department’s standard operating procedures (SOPs); Support monitoring and training of new department employees; Archive and maintain sector documents in an organized manner; Ensure workplace organization, order, and cleanliness; Attend trainings whenever required; Maintain a cordial, ethical, and positive interpersonal attitude when serving internal and external stakeholders. **Mandatory Requirements:** ------------------------------ Completed or currently pursuing a bachelor’s degree; Prior experience in collections, telemarketing, or customer service; Basic computer skills; Strong verbal and written communication skills; Negotiation and customer service skills. **Desirable Requirements:** -------------------------- Availability to work Monday through Friday, from 11:23 AM to 8:00 PM, with rotating shifts on Saturdays; Availability to work fully onsite in Maringá \- PR. **Employment Type:** -------------------------- CLT **PCD:** -------- NO **Salary:** ------------ $2,043\.39 **Benefits:** --------------- Meal or Food Card: R$28.00 per working day; Health Insurance: 50% co-payment; Dental Insurance: 70% co-payment; Transportation Voucher; TotalPass: Benefit for access to partner gyms; Dedicated dining and rest area in an innovative and comfortable environment; Casual Friday; Special events and commemorative activities. **Work Location:** ---------------------- COOPER COB **Working Hours:** ------------------------ Working hours: Monday through Friday, from 11:23 AM to 8:00 PM, with rotating shifts on Saturdays. **Additional Information:** --------------------------- Position requires 100% onsite work in Maringá \- PR; Working hours: Monday through Friday, from 11:23 AM to 8:00 PM, with rotating shifts on Saturdays; Base salary: R$ 2\.043,39 \+ variable commissions \+ benefits.