Collections Operator

Description

Job Summary: Professionals needed for collections activities, including proactive and reactive customer service, negotiation, and operational support, while maintaining cordial relationships with customers and colleagues. Key Highlights: 1. Collections work focused on negotiation and debt regularization 2. Development of cordial relationships with customers and colleagues 3. Operational support and compliance with internal procedures **Job Description:** ---------------------- We are seeking a professional to join our Collections Department, focusing on proactive and reactive customer service, negotiation with delinquent customers, and operational support for departmental needs. The professional will be responsible for maintaining cordial relationships with customers, colleagues, and store partners, ensuring compliance with internal procedures and contributing to departmental results. Responsibilities: Conduct daily collections from overdue customers via phone, WhatsApp, and e\-mail, aiming at negotiation and debt regularization; Provide daily customer, colleague, and store partner support via phone and e\-mail; Monitor incoming e\-mails daily, ensuring timely responses to requesting departments; Handle inbound collection calls from customers; Occasionally handle calls via Callflex, receiving automated robotic calls; Conduct outbound calls for bill collection; Daily customer service via WhatsApp Cob and Blip platform, guiding negotiations regarding outstanding bills; Attend monthly team meetings in the Collections Department; Submit requests in the GP system to generate debt acknowledgment and restructuring agreements when required; Generate and send invoices by mail or e\-mail as requested; Issue and provide duplicate copies of bank slips, invoices, and fiscal notes; Strictly comply with standard operating procedures (SOPs) of the Collections Department; Support monitoring and training of new departmental colleagues; Archive and maintain sector documents in an organized manner; Maintain workplace organization, order, and cleanliness; Attend trainings whenever summoned; Maintain a cordial, ethical, and positive interpersonal attitude when interacting with internal and external stakeholders. **Mandatory Requirements:** ------------------------------ Completed or ongoing undergraduate degree; Prior experience in collections, telemarketing, or customer service; Basic computer skills; Strong verbal and written communication skills; Negotiation and customer service abilities. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Salary:** ------------ $2,043\.39 **Benefits:** --------------- Meal or Food Card: R$28.00 per working day; Health Insurance: 50% co-payment; Dental Insurance: 70% co-payment; Transportation Voucher; TotalPass: Benefit for access to partner gyms; Dedicated dining and rest area in an innovative and comfortable environment; Casual Friday; Special events and commemorative dates. **Work Location:** ---------------------- COOPER COB **Working Hours:** ------------------------ Working hours: Monday to Friday, from 11:23 AM to 8:00 PM, with rotating shifts on Saturdays.