ADMINISTRATIVE ASSISTANT

Description

Job Summary: Professional to provide strategic support in Implementation and Customer Success, ensuring organizational efficiency, operational fluency, and excellence in client relationships. Key Highlights: 1. Strategic support in implementation and customer success 2. Focus on organization, operational fluency, and relationship management 3. Ensures project alignment and follow-up **Job Description:** ---------------------- Professional responsible for serving as a strategic support point within the Implementation and Customer Success team, ensuring organization, operational fluency, and excellence in client relationships. Key responsibilities: \- Engage directly with clients, supporting requests from the Implementation and CS teams; \- Schedule and organize product training sessions and other client services; \- Participate in client meetings, documenting relevant information and tracking follow-ups; \- Support the development and monitoring of implementation schedules and projects; \- Ensure alignment between clients and internal teams, safeguarding deadlines and deliverables; \- Organize documents, meeting agendas, and strategic communications; \- Proactively identify potential bottlenecks in the implementation process. **Mandatory Requirements:** ------------------------------ * Ability to monitor projects and maintain deadline control; * Proficiency with scheduling tools, spreadsheets, and management systems. **Desirable Requirements:** -------------------------- * Preference for candidates with experience in telephone and chat-based customer service; **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- 100% company-paid Health Insurance; 100% company-paid Dental Insurance; Life Insurance; Pharmacy Card; Meal and Food Allowance: R$700.00 per month; On-site parking; Daily afternoon coffee. **Work Location:** ---------------------- THEOS INFORMATICA LTDA **Working Hours:** ------------------------ Monday to Friday, 08:00 to 18:00 (1 hour and 12 minutes for lunch)