E-COMMERCE ASSISTANT

Description

Job Summary: We are seeking a professional to provide efficient e-commerce customer service and support operational sales routines across B2C, B2B, and marketplace channels. Key Highlights: 1. Customer and partner support (marketplaces, B2B, online store) 2. Support for order, exchange, and return processes 3. Monitoring of customer service metrics and report preparation **Job Description:** ---------------------- We seek a professional to ensure efficient e-commerce customer service and support operational routines that guarantee sales flow across B2C, B2B, and marketplace channels. Your responsibilities will include: Providing customer and partner support (marketplaces, B2B, and online store), logging and tracking service requests; Supporting order-related routines, including logistics incidents, exchanges, and returns; Monitoring customer service metrics to ensure standards, quality, and deadline compliance; Preparing customer service reports and proposing process improvements; Providing administrative support to the e-commerce team and acting as an internal liaison with other departments; Supporting registration and order approvals, inventory monitoring, and pre-sales B2B support. **Essential Requirements:** ------------------------------ Currently pursuing a bachelor's degree in Business Administration, Marketing, or related fields; Intermediate-level Microsoft Office proficiency; Customer service experience; Commercial writing skills; Knowledge of marketplaces and proprietary online stores. **Employment Type:** -------------------------- CLT (Consolidated Labor Laws) **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Meal allowance; Daily meals provided at the company; Discounts on Lightsweet products; Co-payment health insurance plan; Co-payment dental insurance plan; Pharmacy network benefits; Psychological support hotline and internal outpatient clinic; Group life insurance; Multi-benefit card; Gym network benefits; Partnerships with educational institutions and language schools; Training paths, Individual Development Plans (IDPs), feedback sessions, and performance evaluations; Attendance and tenure awards; On-site parking, commuter allowance, or corporate transportation. **Work Location:** ---------------------- LIGHTSWEET IND. E COMERCIO ALIMENTOS LTDA.