Systems Support Analyst

Description

Job Summary: A professional responsible for identifying, diagnosing, and resolving technical issues in systems, performing maintenance, and providing user support and training. Key Highlights: 1. Identify and resolve technical issues in Apollo and NBS systems 2. Provide support and training to system users 3. Develop and maintain technical documentation **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 6:00 PM, with a 1-hour and 12-minute lunch break. **Level:** Professional **Employment Type:** Full-time – CLT * Identify, diagnose, and resolve technical issues related to Apollo and NBS systems. * Perform corrective and preventive maintenance, including software updates installation. * Provide user support, assisting\-them in resolving issues and using the systems effectively. * Develop and maintain technical documentation, including troubleshooting guides and operational procedures. * Monitor system performance and ensure efficient, uninterrupted operation. * Provide training and guidance to users on using Apollo and NBS systems **Requirements:** * Completed undergraduate degree * Availability for travel * Relevant work experience **Benefits:** Medical assistance, Dental assistance, On-site meals, Life insurance, Transportation allowance