Support Assistant - Infrastructure

Description

Job Summary: We are seeking a Support Assistant to help resolve technical issues and provide user support within the company, including handling requests and performing maintenance. Key Highlights: 1. Handle and log user support tickets 2. Assist in resolving hardware and software technical issues 3. Install and configure software and applications Support Assistant Position Description We are looking for a Support Assistant to join our team. The professional will be responsible for assisting in resolving technical issues and providing support to company users. Responsibilities * Handle and log user support tickets * Assist in resolving hardware and software technical issues * Install and configure software and applications * Provide remote and on-site support to users * Perform backups and preventive maintenance on equipment Requirements * Completed or currently pursuing a Bachelor's degree in Systems Analysis or related fields. * Prior experience in technical support * Knowledge of Windows operating systems and Microsoft Office suite * Strong communication and interpersonal skills * Ability to work effectively in a team