Description
Job Summary:
Support Analyst to impact lives through technology, delivering the best possible customer service with a focus on respect and excellence.
Key Highlights:
1. Customer support via chat and telephone for system usage
2. Perform general system configurations
3. Knowledge of laboratory routines and integration with hospital systems
Concent is seeking a **Support Analyst** to join our team! This role is fundamental to our mission of impacting lives through technology, delivering the highest-quality service to our customers, emphasizing respect and service excellence.
Main Responsibilities:
* Provide customer support via chat and/or telephone regarding system usage;
* Perform general system configurations;
* Other processes relevant to the department;
Requirements and Qualifications:
* Degree in **Biomedicine, Biochemistry, or Information Technology**;
* Knowledge of laboratory routines;
* Knowledge of integration with hospital systems;
* Customer service experience;
* Strong verbal and written communication skills;
* Ability to work collaboratively in a team;
Our Benefits:
* Health insurance;
* Dental insurance;
* Meal allowance;
* Quarterly performance bonus;
* Gympass;
* Birthday leave;
* Life insurance.
Interested? Then join the Orange Side of the Force!
Employment Type: Full-time, Permanent CLT
Compensation: Starting from R$10,00 per month
Benefits:
* Dental assistance
* Profit-sharing program
* Life insurance
* Food allowance
* Transportation allowance
Work Location: On-site