SUPPORT AGENT – DIGITAL CERTIFICATION

Description

Job Summary: Líder Digital is seeking a customer support professional to work with credit analysis and digital certification, ensuring careful and customer- and partner-focused service. Key Highlights: 1. Clear, secure, and humanized customer service 2. Focus on excellence and relationship-building in support 3. A fundamental component of the customer and partner experience Líder Digital, with over 10 years of experience in the corporate market and recognized as a leader in credit analysis and digital certification, is seeking a professional for its Support team. We are looking for someone with customer support experience, who demonstrates attention to detail, patience, and care in service delivery, and who is committed to consistently delivering their best performance. The professional will be a fundamental component of the customer and partner experience. **Responsibilities:** * Provide support to end customers who have issued digital certificates; * Support partners who refer and issue digital certificates with us; * Clarify technical and operational questions regarding issuance, installation, and use of digital certificates; * Conduct system demonstrations for new partners, presenting functionality, referral process, and our competitive advantages; * Accompany and guide partners during their initial operations; * Ensure clear, secure, and humanized customer service. **Requirements:** * Proven experience in customer support; * Attention to detail and care in service delivery; * Patience and ability to interact effectively with diverse customer profiles; * Strong verbal and written communication skills; * Proficiency with systems and remote support; * Organizational skills and accountability. **Ideal Profile:** * Friendliness and courtesy are essential; * Initiative in problem resolution; * Confidence and mastery of one's responsibilities; * Commitment to quality and responsiveness in service delivery; * Focus on delivering excellence—not merely completing tasks. **Important:** We seek someone who fully embraces the company’s mission, understands that support is about building relationships, and recognizes that every interaction directly impacts our brand image and growth. Employment Type: Full-time, CLT (Consolidated Labor Laws) Compensation: R$2\.100,00 \- R$2\.500,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site