Customer Success

Description

Job Summary: Opportunity to work as Level 1 in the Customer Success area, providing customer service, triage, guiding users through the system, and resolving interface-related questions. Key Highlights: 1. Acting as Level 1 in Customer Success 2. Qualified customer service and triage 3. User support and remote configurations ***Opportunity to work as Level 1 in the Customer Success area*** **Prerequisites:** Currently pursuing a bachelor's degree in Commercial Management or related fields (preferred); proficiency in Microsoft Office; experience with software systems; experience in customer support/service (phone / WhatsApp / chat / email). **Responsibilities:** Providing qualified customer service and triage to diagnose customer needs; preparing and detailing documentation of the triage conducted with the customer; guiding users through their daily routines in the system; resolving interface-related questions; performing remote configurations, data validation, and basic equipment testing; follow-up routines. **Benefits:** Meal voucher (BRL 616.00/month) + Transportation voucher + Unimed health insurance + Life insurance **Working Hours:** 9:00 AM – 12:00 PM, 1:00 PM – 6:00 PM (Monday to Friday) Compensation: Starting from BRL 2,000.00 per month Benefits: * Medical assistance * Life insurance * Meal voucher * Transportation voucher Work Location: On-site