Job Summary: Desonera is seeking a Legal Assistant for Customer Relationship to serve as the communication link and ensure customer care and security in tax consulting. Key Highlights: 1. Specialized municipal property tax (IPTU) consulting services 2. Collaborative, healthy, and human-centered work environment 3. Genuine opportunities for professional growth ? Position: Customer Relationship – Legal Assistant ? **100%** **On-site \| Curitiba/PR** **? About Desonera** **Desonera** is a tax consulting firm **specialized in IPTU**, with a clear purpose: to deliver **tangible results** for our clients, ensuring that individuals and legal entities pay only **what is fair and legally due.** But our care extends beyond external stakeholders. **We believe excellence for the customer is impossible without a healthy internal environment.** Our daily operations are intense, challenging, and involve high-volume demands. Precisely for this reason, we are genuinely committed to building an **organized, collaborative, and human-centered workplace**, where people support one another, respect each other, and enjoy being together. We value professionals who wish to grow alongside the company, understand that we are undergoing **exponential growth**, yet never compromise on quality, ethics, or care for people. **? About the Opportunity** We are looking for a professional to join our **Customer Relationship** department—a strategic area within Desonera. This person will be responsible for **accompanying the client** from contract signing through service completion, serving as the primary **communication channel** between the **company and the client**, including information sharing—always with clarity, technical security, and empathy. ? Key Responsibilities * Initiate first contact with the client after contract signing, explaining the workflow and next steps; * Request, track, and organize all required documentation, including: * + Property documents; + Power of attorney issuance and signing; + Additional supporting documents, if needed; * Verify, organize, and finalize the client’s complete dossier; * Finalize the document package and forward it to the responsible technical team; * Serve as the official communication channel between Desonera and the client throughout the entire journey; * Provide reactive and proactive customer support via WhatsApp, phone, and e\-mail; * Manage a portfolio of clients, responsible for: * + Periodic updates (monthly or as applicable); + Communication regarding procedural developments; + Clarification of questions about process status; * Explain and request any additional documents or fees from the client, always with clarity and transparency; * Ensure the client feels welcomed, secure, and well-informed throughout the entire process. ? Candidate Profile * Excellent verbal and written communication skills, with ability to translate technical information into accessible language; * Solution-oriented, organized, and proactive mindset; * Ability to handle high-volume workloads without compromising quality; * Empathy, active listening, and professional conduct in customer interactions; * Individuals eager to grow with the company, assume responsibilities, and advance professionally; * Alignment with a collaborative, healthy, and respectful work environment. ? Preferred Qualifications * Law degree (bachelor’s or licensed attorney); * Prior experience in post-sales, legal, customer service, or related areas is a plus. ? What We Offer * Opportunity to work at a purpose-driven company delivering real impact; * Healthy, collaborative, and human-centered work environment; * Hands-on leadership, well-structured processes, and clearly defined responsibilities; * Continuous training and ongoing support; * Market-competitive salary; * **Genuine opportunities for professional growth;** * Benefits * ? Meal allowance * ? Transportation allowance * ? Health insurance * ? Dental insurance * ? Life insurance * ? Birthday day off ? Work Location **On-site – Curitiba/PR \- 9:00 AM to 6:00 PM** **Rua Marechal Deodoro, Centro, Curitiba – Paraná.**
João Silva
Indeed · HR
João Silva
Indeed · HR
