Junior Support Analyst - CRM

Description

Job Summary: As a Junior Support Analyst, you assist customers by clarifying questions about the system and its features, interacting through multiple channels to deliver clear and concise solutions. Key Highlights: 1. Customer service and support focused on solutions 2. Teamwork and continuous learning 3. Innovative mindset for tackling challenges **Junior Support Analyst** Also known as "Technical Support," this role is responsible for assisting customers upon request, helping clarify questions regarding the system, its features, and behaviors. This professional must interact with customers through the various communication channels used by the company, receiving requests, understanding\-them, and delivering solutions clearly, concisely, and effectively—enabling customers to achieve more with our solutions. **CRM is our customer relationship management solution** VIASOFT operates across specialized business verticals targeting specific market segments, offering comprehensive solutions tailored to each industry's unique requirements. Within this structure, VIASOFT CRM is the solution designed specifically for agribusiness, developed to transform how the sector manages field operations and engages with customers. With integrated web and mobile functionalities, VIASOFT CRM delivers efficiency, flexibility, and strategic management—precisely meeting the demands of modern agribusiness. **Responsibilities and Duties** **Customer Support** Receive customer requests, clarify questions about the system, guide users on proper usage and workflows to meet their specific needs. **Incident Logging and Tracking** Log all support interactions and resolutions in the internal work platform, ensuring process organization and transparency. **Continuous Learning and Collaboration** Stay updated on system features and operational procedures through self\-study, training sessions, and meetings. Collaborate with the team to resolve requests and share knowledge. **Time Management and Quality Assurance** Manage time effectively to meet support SLAs and organize assigned tasks, identifying potential issues and proposing preventive solutions. **Confidentiality and Professional Image** Safeguard customer information confidentiality and uphold the company’s reputation in all interactions. **Requirements and Qualifications** * Completed or currently pursuing a bachelor’s degree. * Strong verbal and written communication skills, with a focus on problem resolution. * Ability to work collaboratively in teams, demonstrating empathy and interest in interpersonal interaction. * Energetic, proactive, and engaged profile—willing to learn, innovate, and embrace challenges. * Innovative mindset, thinking “outside the box” to develop creative solutions. * Commitment to high\-quality customer support, ensuring effective clarification of questions. * Team orientation and willingness to support colleagues, seeking continuous learning and professional growth. * Availability for on\-site work in Pato Branco. **Additional Information** **Benefits of Being a VIASOFTER!** Meal allowance or food voucher—you choose! Transportation allowance Home office allowance (where applicable) Postgraduate assistance \+ partnerships with Unidep and Unimater (exclusive discounts) Support for external courses and language learning Access to Alura and Voors learning platforms Structured feedback and Individual Development Plan (IDP) Mentorship program with subject matter experts Life insurance Health plan with co\-payment Dental plan Psychological counseling benefits Incentives for sports participation Referral bonus—recommend talent and get rewarded! Technical and behavioral development events Partnerships with various establishments offering exclusive advantages Birthday day\-off ***Super important:*** *If you meet the requirements and feel aligned with our mission, that’s all that matters! Here, we seek individuals who are capable and eager to drive transformation—to be protagonists—regardless of where they live, age, race, color, religion, disability status, gender identity, or sexual orientation. Do your profile and values align with ours? Then join VIASOFT!* **VIASOFT** is an expert across all industries it serves, making it the **smartest choice** for companies pursuing **evolution, innovation, and sustainable growth.** **We thrive on challenges and are guided by excellence!** Over **35 years**, we have built a strong, unified team grounded in solid values and a culture centered on **results, recognition, growth, and celebration**. This is our **VIASOFT DNA!** Here, we maintain an **absolute focus on customer success**, constructively challenge the status quo, and continuously strive to **do more—and do it better.** **Let’s achieve more—together!**