Customer Success

Description

Job Summary: We are seeking a Support Analyst to join the team of a renowned technology company, delivering consultative support and monitoring the customer journey. Key Highlights: 1. Consultative support and customer journey monitoring 2. Focus on customer retention, satisfaction, and expansion 3. Interface between customers and internal technical teams **CS – Customer Support.** We are seeking a Support Analyst to join the team of a renowned technology company specializing in Data Center and cloud solutions for accounting offices, offering high availability, performance, and mobility so customers can work from anywhere—with emphasis on security, operational continuity, and customer growth. **Main Responsibilities:** * Provide consultative customer support via phone, WhatsApp, and e\-mail; * Monitor the customer journey from onboarding through ongoing solution usage; * Monitor customer satisfaction and proactively address potential dissatisfaction or cancellations; * Ensure customer retention and strengthen relationships with the existing customer base; * Identify opportunities for improvements, new services, or solution expansion (upsell); * Record and update support interactions and related information in the system (Movidesk/CRM); * Serve as the interface between customers and internal technical teams (Support and Engineering); * Track customer success metrics such as NPS, churn, and engagement level. **Requirements:** * Minimum 2–3 years of experience in customer service or customer relationship management; * Excellent verbal and written communication skills, with clear and professional delivery; * Analytical, organized, and problem-solving oriented mindset; * Ability to manage a customer portfolio; * Consultative and commercial perspective to identify opportunities. **Education:** * Completed high school. **Preferred Qualifications:** * Prior experience in Customer Success; * Familiarity with CRM tools (e.g., Movidesk or similar); * Basic knowledge of technology, cloud, or accounting ERP systems; * Experience managing a customer portfolio. **Compensation and Benefits:** * Salary: R$ 2\.100,00; * Performance-based bonus (for retention, satisfaction, and customer expansion); * Transportation allowance or fuel voucher; * Meal allowance: R$ 31.00 per day; * Unimed health plan after probation period. **Working Hours:** Monday to Friday, from 8:30 AM to 6:00 PM. Employment Type: Full-time CLT Salary: R$2\.100,00 per month Work Location: On-site