OPERATIONS SUPERVISOR

Description

Job Summary: Professional to lead customer service teams, analyze performance indicators, deliver feedback, conduct training sessions, and ensure operational efficiency. Key Highlights: 1. Team leadership in customer service (Call Center and Technical Support) 2. Performance indicator analysis and team development 3. Ensuring operational efficiency and service quality A telecommunications company is seeking an Operations Supervisor in Curitiba. **Responsibilities:** Lead customer service teams (Call Center and Technical Support). Monitor and analyze performance indicators (TMA, SLA, abandonment rate, among others). Deliver individual feedback and support continuous team development. Conduct training and capacity-building sessions. Ensure efficiency of operational routines and service quality. Previous experience as Operations Coordinator, Operations Manager, Team Leader, or Logistics Supervisor may indicate alignment with some responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: BRL 2,500.00 * Meal Allowance * Fuel Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Birthday Day Off * Gympass **Additional Information:** * Employment Type: Permanent - On-site. * Duration: Full-time * Schedule: Rotating 6×1 shift, from 3:00 PM to 12:00 AM.