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**\#WeAreMoreAtTIM** Being part of TIM means connecting with what we believe in and having MORE alignment with the entire TIMe. It means learning new ways to offer the world work with MORE purpose. Learning at TIM is MORE than possibility. It's what drives us to do MORE and better. It's developing skills creatively and turning technology into MORE freedom. Technology at TIM is MORE than having the best coverage. It's imagining possibilities with MORE innovation, connecting everyone with respect and agility. Diversity and Inclusion at TIM is MORE than embracing. It's a culture increasingly MORE essential to our daily lives. It's creating a MORE positive impact by being who you are. Come be yourself and become part of a TIMe that has the courage to innovate, the freedom to try, and the desire to make a difference in people's lives. \#imaginepossibilities **Responsibilities and duties** **Profile description:** Responsible for ensuring excellence standards focused on customer service and sales floor management, providing the best customer experience and high-quality sales, while always caring for team development and motivation. **Main activities:** * Contribute to sales floor management, ensuring the best customer experience; * Ensure proper store opening and closing procedures; * Verify that all employees are logged into systems and strategically positioned on the sales floor; * Actively participate in performance meetings; * Support compliance with company policies and procedures; * Keep merchandising materials, tasting table, storefront, and sales floor updated; * Ensure and support the team throughout the sales and post-sales process, aiming for the best customer experience and achievement of results; * Monitor sales transactions; * Monitor and support NPS targets; * Prepare the store for sales; * Monitor cashier activities; * Share with the Store Manager opportunities/challenges regarding Sales Consultants' development; * Guide and engage the team to achieve their best results; * Manage POS pending issues; * Monitor team training and development. * Manage Sales Results and RV; * Manage inventory and request additional orders when necessary. **Requirements and qualifications** **Knowledge, Experience:** * Experience in sales and customer service; **Required Education:** Bachelor's degree completed **Additional information** At TIM, your well\-being is our well\-being. That's why the Conexão Bem \+ Estar program aims to strengthen TIM's genuine care for the TIMe and their families through practical initiatives across multiple areas, ensuring everyone is always well, both personally and professionally. Check out our benefits: * Medical and Dental Insurance \* * Medication Benefit \* * Gympass \* * Meal Allowance and/or Food Voucher * Transportation Voucher * Private Pension Plan * Mobile phone with Unlimited Internet and Voice plan * Online English course extendable to 1 family member or friend * Internal Training and Development Programs * Profit Sharing * My First Benefit \- Assistance for children up to 2 years old * Childcare Reimbursement (for parents) * Flexible work models and working hours * Happy Day \- A day off during your birthday month And more! * Extendable to legal dependents It's about having MORE alignment with the entire TIMe and connecting with what we believe in. It's about learning new ways to offer the world work with MORE purpose. It's what drives us to do MORE and better. It's developing skills creatively and turning technology into MORE freedom. It's imagining possibilities with MORE innovation, connecting all people with respect and agility. It's a culture increasingly MORE essential to our daily lives. It's creating a MORE positive impact by being who you are. Come be yourself and become part of a TIMe that has the courage to innovate, the freedom to try, and the desire to make a difference in people's lives. This means we have a positive environment of development, opportunities, and inclusion. It's the recognition that we make a difference in people's lives. We will continue working, developing the best market practices, and evolving together with our TIMe. Together, \#WeAreMoreAtTIM! **Check out our opportunities in other areas!** Access the links below and explore more available vacancies.
