Description
**Description and Responsibilities:**
**Working Hours:** 08:00 to 18:00, Monday to Friday \- Saturday from 08:00 to 12:00
**Level:** Operational
**Employment Type:** Permanent – CLT
Conduct customer satisfaction surveys across the sales and post-sales processes of the Maringá, Cascavel, and Guarapuava branches.
? Prepare management reports and e\-mails regarding dissatisfied customers or those with pending issues.
? Identify opportunities for improvement in commercial and service processes.
? Manage and execute scheduling for technical deliveries of new vehicles across all branches.
? Ensure alignment among sales, post-sales, and logistics teams to meet delivery deadlines.
? Monitor standardization of technical delivery processes, ensuring service quality for customers.
? Maintain updated internal records and controls related to departmental activities.
**Requirements:**
Required: 1 year of experience in customer service
**Benefits:**
Medical assistance, Dental assistance, On-site meals, Life insurance, Transportation allowance