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Job Summary: An IT support professional to work on the computer network, covering hardware, software, security, and network administration, aiming at equipment and system availability and functionality. Key Highlights: 1. Provide support to computer network users 2. Administer network and infrastructure, ensuring security and information integrity 3. Participate in seeking solutions to reduce downtime **Hello, we are Cruzeiro do Sul Educacional!** We believe in the power of transforming lives through quality and excellence in education! Here, we seek to connect diverse individuals so they can build a better world through education—driven by hard work, respect, and dedication—delivering the best experience and supporting the learning journey of over 500,000 students. Cruzeiro do Sul Educacional S/A is one of the largest and most representative educational groups in the country, with academically relevant teaching institutions and recognized brands in their respective regions—from basic education schools to higher education institutions. Faculty members and professionals from various areas work in harmony to ensure this daily construction. We are constantly seeking new people to collaborate toward this goal—whether professionals seeking their first opportunity in the job market or highly experienced ones. Do you identify with and believe in this purpose, and would you like to work with one of our brands? Join our team! We welcome you with open arms. To apply for one of our positions, please ensure all your data is updated and complete. Feel free to register for all available positions that interest you—though we recommend completing one application process before starting another. **Responsibilities and Duties** **JOB MISSION:** Provide support to computer network users, performing diverse and routine tasks of low-to-medium complexity involving hardware assets (desktops, notebooks, servers, peripherals, and network administration), telecommunications, website administration, and information security—based on established plans, general or specific guidelines, targets, and predefined work routines—performing tests, verifying system requirements and functionality, updating programs and versions, performing backups, providing clarifications and support, and requesting specific training when necessary—aiming at equipment and system availability and functionality—while conducting data collection, preliminary technical tabulations, and analyses related to the area of operation. **MAIN DUTIES / RESPONSIBILITIES:** Administer the network and infrastructure while ensuring integration of security and information availability across departments and systems. Administer, under supervision, the IT environment by monitoring system performance and network resources—including databases and operational environments—to identify and correct system failures, control access to data and resources, and manage user access profiles. Support management of supplier contracts for products and services and third-party service providers—identifying and evaluating products and services—as well as developing payment schedules and verifying and approving pre-approved invoices. Pursue continuous quality improvement within your area of operation by identifying opportunities to improve processes and procedures. Contribute to the functioning of infrastructure processes within the organization by performing, under supervision, IT infrastructure support activities—including maintenance of workstations, servers, peripherals, telephony, and network administration. Comply with internal regulations, quality management system requirements, and occupational health and safety standards applicable to the department. Maintain company-established hardware and software standards, as well as technical requirements for procurement of products and services. Monitor intrusion attempts, security vulnerability analysis, unauthorized use of resources, and network, operating system, and interconnection equipment security. Participate in seeking solutions that reduce downtime for employees or services hosted on company servers, minimizing impact on employee groups. Provide user support and assistance regarding software installation, equipment configuration, and diagnosis and resolution of software and hardware issues. Perform, under supervision, website administration—making necessary updates and corrections—always ensuring its availability and appropriate performance. Perform, under supervision, installation, configuration, and maintenance of user environments—including operating systems and core applications—as well as all implemented services, servers, desktops, and notebooks. Participate in low-complexity projects under guidance from more experienced analysts. " Comply with internal regulations, health, hygiene, and occupational safety standards applicable to the department, as well as compliance requirements and observance and implementation of corporate regulations. Perform other duties inherent to the position or as assigned by the immediate supervisor, provided such duties align with your qualifications and experience—and continuously strive to stay updated and propose ongoing improvements or innovations. **Requirements and Qualifications** **Education:** **Information Technology:** **Additional Information** **Working Hours:** 08:00–18:00 (Mon–Fri), 220 hours/month **Benefits:** Are you ready to contribute to our purpose of quality and excellence in education? Join our team! With over three decades of history and tradition, we are a reference in excellence in Higher Education in the State of Paraná, with national recognition. We have campuses in Londrina, Ponta Grossa, and Curitiba—where the Ecoville campus is located, considered one of the most modern and comprehensive in the country. Our portfolio includes on-campus and distance undergraduate programs, graduate programs (lato and stricto sensu), and we stand out in scientific research through our master’s and doctoral programs. We connect students, faculty, staff, methodologies, communities, and the labor market to deliver the best experience in higher education—guiding and supporting university students throughout their academic journey and thereby transforming lives and realities through education. We are part of Cruzeiro do Sul Educacional S/A, one of the largest and most representative educational groups in Brazil, bringing together academically relevant higher education institutions and recognized brands in their respective markets. Also explore the Cruzeiro do Sul Educacional and group brand careers portal: https://cruzeirodosuleducacional.gupy.io
