CUSTOMER SUCCESS ANALYST

Description

**Job Description:** ---------------------- If you have an analytical mindset, enjoy building relationships with clients, and want to work strategically—directly impacting retention, growth, and satisfaction—this opportunity is for you. About the role: We are seeking a professional to manage the customer lifecycle, ensuring a successful journey from onboarding through renewal and business expansion. This position will adopt a consultative, data-driven approach—monitoring consumption metrics, solution adoption, value generation, and identifying opportunities for sustainable portfolio growth. The goal is to ensure customers have the best possible experience, achieve results with their contracted solutions, and maintain a strong, long-term relationship with the company. Key responsibilities: - Lead onboarding for new clients, supporting solution adoption, engagement, and activation - Manage a client portfolio by monitoring health, consumption, and usage metrics - Drive retention and churn prevention, ensuring customer satisfaction and continuous value delivery - Develop consultative and strategic relationships with clients - Identify upsell, cross-sell, and revenue expansion opportunities - Lead renewal and portfolio growth negotiations - Map risks, opportunities, and action plans for client advancement - Serve as the liaison between clients and internal teams, ensuring alignment and service excellence - Ensure customer satisfaction by tracking progress and promoting continuous improvement of the experience - Support strategic initiatives focused on growth, loyalty, and customer success **Essential Requirements:** ------------------------------ - Experience in post-sales, client relationship management, or commercial roles - Analytical, consultative, communicative, and results-oriented profile - Strong ability to interpret data and identify opportunities - Solid negotiation and interpersonal relationship skills - Bachelor’s degree completed or in progress **Desirable Requirements:** -------------------------- Advantages: - Experience with CRM systems, especially Salesforce - Experience managing B2B portfolios and Customer Success KPIs - Knowledge of retention, expansion, and customer journey strategies - Experience delivering consultative support with a focus on value creation **Employment Type:** -------------------------- CLT (Consolidated Labor Laws) **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Meal Voucher Transportation Voucher Life Insurance Birthday Day Off Unimed Health Plan (80% company-subsidized) Dental Uni Dental Plan (80% company-subsidized) Educational Partnerships: UniCesumar: discounts on undergraduate and graduate programs USP Esalq: discounts on specialization programs UNICV: discounts on undergraduate and graduate programs The Camp: discounts on English and Spanish online courses Well-being and Quality of Life: TotalPass: access to gyms and studios offering diverse modalities Clude: digital health platform providing consultations, mental health support, and pharmacy discounts C4life: legal, psychological, social, and financial support services Sesc: access to culture, education, sports, and leisure at affordable rates Vojitur: partnership offering travel and tourism packages **Work Location:** ---------------------- BUYSOFT DO BRASIL LTDA **Working Hours:** ------------------------ 8:00 AM to 6:00 PM, with a 1-hour and 12-minute lunch break / Monday to Friday **Additional Information:** --------------------------- We seek someone with strategic vision, an owner’s mindset, and genuine focus on customer success—a professional capable of integrating relationship-building, analytics, and business acumen to ensure satisfaction, sustainable portfolio growth, and long-term results. If you want to grow within a dynamic, innovative environment where your contributions directly impact both company and client outcomes, join us!