Job Summary: This role involves student support for Unicesumar and Uniasselvi, handling financial documentation, and ensuring high SLA compliance and student satisfaction. Key Highlights: 1. Student support via internal systems 2. Handling of financial documents 3. Focus on SLA targets and student satisfaction We are **Vitru Educação**! Brazil's largest private distance learning institution and a national benchmark in face-to-face education. Together as **Vitru, Unicesumar, and Uniasselvi**, we are committed to individual and collective development. Our priority is learning—we make knowledge a way of life! We aim to keep growing responsibly, maintaining excellence and the values that brought us here and will carry us forward! Would you like to join us in the **Universe of Knowledge?** To learn more about **Vitru** and its brands Unicesumar and Uniasselvi, visit our website: https://www.vitru.com.br/. **Work Location**: Maringá/PR **Working Hours**: Monday to Friday, from 08:00 to 18:00\. **Responsibilities**: * Provide student support for Unicesumar and Uniasselvi via internal systems; * Handle documentation related to students' financial relationships, prioritizing adherence to SLA targets (ticket response time) and student satisfaction; **Requirements**: Currently pursuing a higher education degree Proficiency in Microsoft Office Suite and email Ease of use with systems Knowledge of administrative and financial routines **Benefits**: What you’ll find here: * **Education Scholarship**: 70%–100% discount for undergraduate and postgraduate studies (EAD, on-campus, and hybrid) for employees; * **Education Scholarship**: 70% discount for undergraduate and postgraduate studies (EAD, on-campus, and hybrid) for dependents; * **Master’s and Doctoral Scholarships**: 70% discount (EAD, on-campus, and hybrid); * **Health Insurance Plan**: Co-payment plan for employees, spouses, and children; * **Group Life Insurance**: Automatic, at no cost to the employee; * **Dental Insurance Plan**: Co-payment plan for employees, spouses, and children; * **Meal Allowance**; * **Advantage Club**: Discounts of up to 60% across 300+ partnerships covering pharmacies, travel, courses, food delivery, electronics, and more! * **Extended Maternity and Paternity Leave**: Applicable to biological and adopted children, allowing more time with your newborn and adjustment to the new routine. * **Birthday Day Off**: One paid day off during your birth month! * **Transportation Allowance or Commuting Assistance**; * **Go Good**: Access to various local gyms and sports modalities at preferential rates for employees. * **Conexa Telemedicine**: 24/7 online immediate care, monthly psychological consultations, specialist medical consultations, and free inclusion of dependents; * **Apoio Pass**: Legal, maternity, and personal development support.
João Silva
Indeed · HR
João Silva
Indeed · HR
