Job Summary: This professional will provide customer service through multiple channels, monitor orders, resolve inquiries, and contribute to customer loyalty and satisfaction. Key Highlights: 1. Multichannel customer service and order support. 2. Focus on customer loyalty and satisfaction. 3. Opportunity to work at a company within the Elfa Group, a leader in healthcare. We are a healthcare company as vast as Brazil itself. We leverage the strength of multiple competencies—united—to connect hospitals, clinics, and industry with end-to-end cutting-edge solutions, establishing partnership relationships grounded in trust and credibility. We combine experience and passion with an extensive portfolio of products and services to deliver customized solutions, provided by those who truly understand your business. We operate with integrity and respect, commitment and efficiency, intensity and precision—to ensure access to healthcare, anywhere, at the right time, for everyone who needs it. That’s what drives our beloved Elfa—every moment, every day! Website \| LinkedIn \| Instagram This role is based at Surya Dental (Surya Dental Site \- Who We Are), a company within the Elfa Group. **Responsibilities and Duties** * Provide customer service via chat, WhatsApp, email, and telephone; * Monitor orders, delivery deadlines, and shipment status; * Support resolution of inquiries, exchanges, returns, and complaints; * Record and update all interactions in the system (ERP); * Direct customers to responsible departments when necessary; * Proactively drive customer loyalty and satisfaction. **Requirements and Qualifications** * Completed high school education or currently pursuing a degree; * Basic knowledge of Microsoft Office Suite; * Interest in or experience with customer service routines and administrative tasks; * Familiarity with customer service systems and ticket tracking platforms. **Preferred Qualifications:** * Experience in customer service for e-commerce, telesales, or digital channels; * Knowledge of ERP systems—especially Protheus—and customer service platforms. **Additional Information** * **Work Location:** Rua Silva Jardim, 48, Zone 01, Maringá/PR; * **Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM; * **Work Model:** Hybrid (3 days on-site and 2 days remote). Elfa Group is the network connecting services across all healthcare stakeholders—industry, hospitals, clinics, professionals, and patients—offering broad variety with the efficiency and personalization of those who deeply understand your business. With the most comprehensive logistics network and nationwide coverage, Elfa Group is one of Brazil’s leading distributors of pharmaceuticals and logistics services and solutions for the healthcare ecosystem. We are a benchmark in pharmaceutical and medical supplies distribution for hospitals, clinics, and medical offices, as well as for specialized and surgical materials, and clinical research services. We are the only medical-hospital supply distributor also active in dentistry and offer exclusive services such as full inventory management for large hospitals. Formed by the merger of 21 companies, Elfa Group has over 30 years of history and more than 1,600 employees, serving 7,000 hospitals, 250,000 clinics, and 700 health plans nationwide—establishing itself as a reference across the Brazilian healthcare value chain. Elfa Group is controlled by funds managed by Pátria Investimentos. We value diversity of identities, experiences, and perspectives, recognizing that our growth stems precisely from diversity. Within our ESG (Environmental, Social, and Governance) framework, under our Diversity pillar, we run the Empodera program—which empowers groups historically considered minorities—through thematic committees that propose and implement affirmative and inclusive actions.
João Silva
Indeed · HR
João Silva
Indeed · HR
