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Job Summary: This person will be responsible for providing customer service to Grupo Fleury clients, welcoming, listening to, and understanding customers' needs—with an emphasis on preserving human-centered service, without compromising quality and excellence. Key Highlights: 1. Human-centered and excellent customer service 2. Focus on quality and customer satisfaction 3. An environment that encourages knowledge sharing and self-development **Job Details** -------------------- **What are the challenges of the area and role:** This person will be responsible for providing customer service to Grupo Fleury clients. We seek someone who welcomes, listens to, and understands customers' needs—with an emphasis on preserving human-centered service, without compromising the quality and excellence we highly value. **About the Department:** Provide additional department-related information if necessary. **Main Responsibilities:** List the main responsibilities (4–8 items). **We Are Looking For Someone Who:** Describe the key job requirements. Before applying, please ensure you meet the requirements and align with our purpose. **Our Essence Inspires Our Daily Work—Therefore, We Seek People Passionate About What They Do, Who:** * Foster a knowledge-sharing environment by exchanging experiences and enabling interdependence among teams; * Remain in constant motion—investing in self-development and acting as an enabler for others’ growth; * Pursue social awareness of diversity and inclusion, collaborating to build a cooperative environment; * Identify and anticipate customer needs, responding promptly with appropriate, personalized solutions; * Plan and execute work with excellence to achieve expected results—embracing innovation and agility; * Generate and implement new ideas, continuously seeking improvements to experiment with novel approaches and adapt to market changes. **Job Information:** Work Model (Remote, Hybrid, On-site + Work Region) Working Hours: Shift Schedule: Working Hours: **We Care for You at Every Stage of Your Journey!** **Health and Well-being:** * Medical and dental insurance for you and your family; * On-site clinic or telemedicine services; * Specialized care pathways: pregnancy, adoption, obesity, oncology, and more; * Access to the OrienteMe platform for therapy sessions and nutritional guidance; * Extended maternity and paternity leave; * Access to Wellhub for sports activities and quality-of-life support. **Protection and Stability:** * Private pension plan; * Profit-sharing program; * Life insurance. **Everyday Convenience:** * Food allowance; * Meal allowance; * Transportation allowance; * Daycare assistance; * Discount club offering benefits across retail stores, pharmacies, travel, beauty, culture, leisure, and other services. **Development and Education:** * E-learning platform; * Educational partnerships offering discounts on courses and institutions. **Here, care goes beyond benefits—it is present at every moment of your journey.** We foster an inclusive culture focused on equity and valuing differences. Our positions are open to all individuals, and—to reflect our intentionality—we offer affirmative opportunities. Our commitment extends beyond compliance with legislation promoting diversity and inclusion. We actively work to broaden representation across race, ethnicity, gender, generations, people with disabilities, and LGBTQIAPN+ individuals—and further strengthen representation of Black women, Indigenous people, and family heads. To learn more about Grupo Fleury, visit: https://carreiras.grupofleury.com.br/ Grupo Fleury informs applicants that participation in its selection processes is free of charge. No third-party company is authorized to charge fees for applications, training, learning materials, or any other related expense. **Requirements** -------------- ### **Minimum Education Level** **Completed High School (Secondary Education)**### **Other Requirements**
