Technical Support Analyst

Description

Job Summary: This role involves providing technical support to clients, diagnosing and resolving system issues, and ensuring a positive customer experience within an innovative fintech environment. Key Highlights: 1. Innovative fintech environment with continuous learning 2. Direct contact with customers and real-world solutions 3. Opportunity to propose improvements and advance professionally **Job Description — Technical Support Analyst (Fintech)** **About Fazpay:** Fintech founded in Espírito Santo in 2020\. Our mission is to **“fintech-ize” businesses and simplify access to financial services.** We develop digital financial solutions for companies seeking efficiency in payments, financial management, and integration with the financial system. We seek individuals who believe in innovation in the financial market and wish to contribute to building solutions that impact real businesses. **What you’ll find here:** * A small team with big ideas * An innovative fintech environment * Continuous learning in technology and payment methods * Direct contact with customers and real-world solutions * Opportunity to propose improvements and advance professionally **The Support Team:** The support team ensures the proper functioning of our solutions and delivers the best possible customer experience. You will serve as a connector among: * Customers * Technology team * Business team Your role will be to **diagnose issues, guide customers, and ensure efficient resolution of technical requests.** **Your Challenges:** * Provide technical support and customer service * Diagnose and resolve issues related to systems and payment methods * Assist customers in using our platforms * Track support tickets and ensure timely resolution * Collaborate with internal teams (technology, product, sales) * Document all support interactions and maintain organized records * Identify opportunities to improve processes and systems **What We Expect From You:** * Strong communication and organizational skills * Analytical and solution-oriented mindset * Comfort interacting with customers * Ability to learn quickly * Interest in technology and financial products **Desirable Knowledge (Nice-to-Haves):** * Experience in technical support or customer service * Knowledge of payment methods (POS terminals, TEF, acquiring, etc.) * Experience with ERP systems or integrations * Basic understanding of networks, systems, or APIs * Experience with customer service or ticketing tools **Job Details** * **Position:** Technical Support Analyst * **Employment Type:** Full-time * **Work Model:** On-site * **Location:** Rio de Janeiro \- RJ * **Hiring Type:** CLT * **Salary:** R$2\.500,00 to R$3\.500,00 (based on experience) **Working Hours** * Monday to Friday * 44-hour weekly schedule. **Employment Type** Full-time, CLT permanent. Employment Type: Full-time, CLT permanent, Freelance / PJ Contract Duration: 12 months Compensation: R$2\.500,00 \- R$3\.500,00 per month Work Location: On-site