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Use of all required PPE and collective protection equipment (EPCs), ensuring minimization of accident risks;\n* Organization and planning – Keep tools and materials organized to optimize work time and ensure asset integrity;\n* Meeting deadlines – Perform installations and maintenance within company stipulated timeframes;\n* Adherence to schedule – Ensure that assigned programming is strictly followed;\n* Use of applications and systems – Familiarity with service order (OS) systems and geolocation apps.\n\n \n\n**Additional information** **Compensation:**\n\n \n\nR$2\\.310.00 \\+ 30% hazard pay (totaling R$3\\.003.00\\) \\+ variable pay based on productivity\n\n **Working hours****:**\n\n \n\n* Monday to Friday from 8:00 AM to 6:00 PM;\n* Biweekly Saturdays from 8:00 AM to 5:20 PM, and holidays according to rotating schedule.\n\n **Learn about our benefits :**\n\n \n\n* Meal allowance or food voucher;\n* Medical and dental insurance;\n* Gympass;\n* Discounts on internet plans;\n* Transportation voucher;\n* Life insurance;\n* Childcare allowance for mothers;\n* PCD dependent allowance;\n* Free access to the Skeelo app: virtual library with over 250 thousand books.\n\n **What are you waiting for? Join us as a \\#Valeneter**\n\n \n\nWith over 25 years of experience, we have established a standard of excellence in the **telecommunications market in Minas Gerais**. With our own network extending over 15,000 km, we operate a robust infrastructure providing 100% fiber optic internet, landline phone, and subscription TV across more than 120 locations in the state, connecting over 200,000 households.\n\n \n\nWe are proud to be the **2nd largest internet provider in Minas Gerais**, according to Anatel rankings. Our team, composed of over 1,000 employees, is the **fundamental pillar** of our success.\n\n \n\nWe are committed to innovation, quality, and excellent customer service. 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Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it's an opportunity to gain knowledge and grow within a company focused on the future. Our CRM team is growing; see more details about the position below.\n\n**Responsibilities and duties**\n-----------------------------------\n\n* Provide courteous and excellent telephone service, offering remote user support by analyzing and resolving potential connection issues, as well as guiding customers on correct usage and answering other inquiries;\n* Accurately and completely register service tickets;\n* Analyze and forward tickets to the operational department in specific cases requiring on-site correction;\n* Forward customer inquiries and requests to the responsible departments.\n\n**Requirements and qualifications**\n------------------------------\n\n* High school diploma;\n* Flexible availability (to work possible night shifts);\n* Knowledge of operating systems.\n\n**Additional information**\n--------------------------\n\n**We offer:*** Commission\n* Profit Sharing Program - PPR\n* Medical and Dental Care\n* Meal and Food Allowance\n* Life Insurance\n* PAS (VERO Social Assistance Program)\n* One day off during your birthday month\n* Corporate University\n* Totalpass (Discounts at Gyms/Sports)\n* Childcare Assistance\n* Disability-dependent child allowance\n* Internet\n\n\nThis position is open for applications from PwD candidates. 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