**Description** **About the vacancy** We are looking for people who enjoy working with autonomy and agility. Our purpose is to help our customers reduce business risk and increase productivity using technology. **Your Mission** Make things happen within a highly engaged team that seeks to learn every day, providing our customers with high-quality, excellent IT infrastructure, security, and monitoring (that never stops), and, if it does stop, with a high resolution and response rate (you know how IT is, right?). Thus, we expect you to engage with us, be someone who strives to deliver the best for themselves, for our customers, and for our Strati team—always seeking, in various ways, to become an expert in what you do. **Responsibilities and assignments** Prospect new customers through different channels (phone, e\-mail, WhatsApp, LinkedIn, events, etc.); Qualify leads (inbound and outbound) according to Strati’s ideal customer profile (ICP), using criteria such as company size, revenue, industry, technology adoption, budget, need, decision-making authority, and timeline; Gather relevant information about leads and their needs regarding Strati’s services; Manage the lead pipeline, ensuring leads are nurtured with relevant information and forwarded to the sales team; Record interactions with leads in the company’s CRM system; Monitor key performance metrics (KPIs) of the area, such as number of leads generated, lead-to-opportunity conversion rate, reasons for loss, stage-to-stage conversion, and conversion by cluster/segment; Collaborate with Marketing and Sales teams to ensure strategic alignment and goal achievement; Participate in events and training sessions to enhance your skills and knowledge about Strati’s services and the IT market. **Requirements and qualifications** Bachelor’s degree completed; Minimum 5 years of experience in customer prospecting and lead qualification, preferably in the IT market; Knowledge of the managed services market and cybersecurity solutions; Familiarity with the MSP – Managed Service Provider and MSSP – Managed Security Service Provider models and the advantages they offer customers; Strong verbal and written communication skills, with the ability to communicate clearly and concisely; Proactive, organized profile with a results-oriented mindset; Ability to work collaboratively in teams and across different departments; Knowledge of CRM tools and marketing automation platforms; Experience in e\-mail, WhatsApp, and social selling copywriting; Proficiency in prospecting platforms.