Receptionist

Description

Job Summary: We are seeking a Receptionist to deliver excellent customer service, organize accommodation processes, and provide operational support at the hotel. Key Highlights: 1. Perform check-in, check-out, and reservation management with excellence 2. Provide customer service and manage reservations via email 3. Support areas such as restaurant, bar, and convenience store **Position: Receptionist – Hospitality \| Maringá/PR** **Location:** Maringá/PR **Employment Type:** CLT **Work Schedule:** 12x36 rotating shift Available shifts: 7:00 AM to 7:00 PM or 11:00 AM to 11:00 PM **About the Position:** We seek professionals to work at the front desk, ensuring excellent customer service, organizing accommodation processes, and supporting the hotel’s operational demands. **️ Key Responsibilities:** * Perform **check\-in, check\-out, and reservation management**, according to system availability * Provide customer service, supplying information on **rates, accommodation types, services, and hotel hours** * Manage and respond to the **reservation email** * Act as a facilitator of the guest experience, assisting with general requests during their stay * Support customer service in areas such as **restaurant, bar, and convenience store**, when required * Ensure organization of information and records in the system * Maintain service quality and adherence to hotel standards * Carry out other duties related to front desk routine **✅ Mandatory Requirements:** * Completed high school education * Proficiency with systems and technology * Availability to work on a **12x36 rotating shift** * Flexible availability for day and night shifts * **Desirable Requirements:** * Prior experience in customer service or front desk roles * Experience in hospitality is a plus **Compensation and Benefits:** * Salary: **R$ 2\.251,00** * Transportation allowance (with 6% deduction) * Meal/food allowance: **R$ 655,00** * Health and dental insurance * 50% pharmacy reimbursement (after 6 months) * Service quality bonus * Profit-sharing program (PPR – up to 120% annually) * 5% attendance bonus * Other internal benefits **Behavioral Profile:** * Proactivity and dynamism * Organization and responsibility * Strong communication skills and courtesy * Ability to work well in a team * Flexibility and availability regarding working hours * Willingness to learn and develop professionally * Affinity for customer service Minimum Education Level: High School (Secondary Education)