Customer Service Unit Manager

Description

Job Summary: Professional responsible for efficient management of the customer service team, continuous improvement of the customer experience, and development of customer loyalty strategies. Key Highlights: 1. Efficient management of the customer service team 2. Continuous improvement of the customer experience 3. Promotion of a collaborative work environment Description: Apply quickly via email: Requirements and Qualifications: Completed undergraduate degree, preferably in Business Administration or Human Resource Management; Completed specialization course or MBA; Knowledge of corporate governance; Knowledge of administration and quality management; TOTVS ERP system (Protheus); Knowledge of corporate management systems; Quality Management processes and policies; Knowledge of Customer Service routines; Experience in training technical teams (trainer role); Proficiency in Microsoft Office applications: Word, Excel, and PowerPoint; Knowledge of Service Desk applications (ticket creation and tracking, Corporate Intranet); Aptitude for public interaction; Knowledge of providing support throughout all stages of customer service and supervising outcomes; Interpersonal relationship skills and teamwork ability; Leadership; Initiative and ability to handle unforeseen situations; Ability to persuade and influence others; Strong writing skills and good verbal fluency; Responsibilities and Duties: * Efficient management of the customer service team. * Continuous improvement of the customer experience. * Implementation of effective customer service processes. * Development and monitoring of performance metrics. * Conflict resolution and handling of customer complaints. * Team training and development. * Promotion of a collaborative work environment. * Analysis of customer feedback for improvements. * Development of customer loyalty strategies. * Periodic performance and progress reports. Benefits: Meal allowance of BRL 35.96, Transportation allowance, Medical assistance, Dental assistance, Life insurance, Gympass, Zenklub Work Schedule: Monday to Friday, from 08:00 to 17:00, with a 1-hour lunch break. Knowledge: Education: Postgraduate degree \- (Organizational Administration / Financial Administration / Communication / Ethics and Citizenship / Prevention and Health / Digital Inclusion (Office Suite) / Corporate Sociology / Business Law / Human Resources). \- Completed 2512150202201620190