Monitoring Technician I (Night Shift)

Description

Job Summary: We are seeking a Monitoring Technician I to manage technical support tickets, monitor systems, and serve as the interface between field operations and the client, ensuring timely delivery and quality. Key Highlights: 1. Technical support ticket handling and management 2. System and tool monitoring 3. Interface between field operations and the client **Description and Responsibilities:** **Schedule:** 12x36 Shift (Night Shift) from 7:00 PM to 7:00 AM (1-hour break) **Level:** Operational **Employment Type:** Full-time – CLT BM Vagas, in partnership with a technology and communications company, is looking for a Monitoring Technician I in Maringá/PR. **Responsibilities** Handle and manage technical support tickets Dispatch requests to field technicians, supervisors, and the client's NOC Monitor task execution according to established SLAs Monitor client and company systems and tools Update ticket statuses and ensure information traceability Serve as the interface between field operations and the client Ensure adherence to deadlines and delivery quality **Skills** Strong communication skills (verbal and written) Proactivity Organization Attention to detail Teamwork Expected Attitudes Sense of urgency Commitment to deadlines Collaborative attitude Responsibility in information management **Schedule** 12x36 Shift (Night Shift) from 7:00 PM to 7:00 AM (1-hour break) **Requirements:** Completed high school education Basic computer knowledge Familiarity with ticketing systems (help desk / service desk) — Preferred Basic telecommunications knowledge — Preferred SLA monitoring capability Availability to work on a 12x36 schedule **Benefits:** Meal voucher, Transportation voucher