Description: * Completed higher education in administration and/or related fields; * Intermediate computer skills; * Customer service and negotiation; * People management; * Sales techniques; * Analysis of indicators; * Persuasion techniques; * Communication skills. Competencies * Communication: Communication, writing and grammar, negotiation, verbal fluency, good diction. * Social: Interpersonal relationships; Teamwork; Conflict management. * Behavioral: Empathy; Ethics; Commitment; Assertiveness; Discretion; Dynamism; Responsibility. * Organizational: Time management; Planning and organization; Leadership; Strategic performance; Ability to work under pressure. * Follow work instructions specified in the company's standard operating procedure manual; * Keep your workplace always clean and organized. * Participate in the development process of the annual sales plan, proposing goals, strategies, tactics, and specific actions to achieve established objectives regarding clinic revenue and profit. * Analyze revenue volume and propose alternatives to meet the monthly sales program; * Organize and supervise the distribution of sales targets within the commercial area, providing managerial support to the team to achieve established objectives; * Conduct visits to educational institutions to promote and implement the "Lição de Sorriso" project; * Supervise daily clinic activities by assisting the entire team, training, monitoring, and directing activities to ensure all tasks are completed according to predefined clinic processes. * Promote continuous improvement and excellence in customer service together with dental professionals through meetings involving all parties, according to the service standards required by the clinic. * Handle dissatisfied customers regarding treatment, proposing solutions; * Identify advertising methods to keep the company name consistently visible; * Prepare daily, weekly, monthly or as-needed payment forecasts; * Control and verify service contracts and invoices to ensure payments are made within established deadlines; * Perform daily reconciliation of bank and credit card accounts; * Classify supplier invoices for accounting, cash flow, and cost purposes; * Carry out accounts payable and receivable activities; * Analyze payroll processing calculations; * Send administrative and financial transaction documents to the accounting department; * Perform external activities such as payments, bank deposits, among others; * Screen resumes, conduct interviews, carry out selection dynamics, and contact candidates; * Call candidates for tests and selection interviews, apply and analyze tests, making observations and recommendations regarding candidate suitability for the position; * Receive and facilitate integration of new employees; conduct training programs to ensure their quick adaptation and integration with respective teams; * Conduct exit interviews to identify causes of turnover, absenteeism, and other factors that may influence employee behavior; * Develop and conduct attitude and perception surveys to identify internal needs and points of dissatisfaction and propose possible interventions; * Manage all personnel department routines related to hiring, maintenance, and termination; * Administer schedules and working hours of dental professionals to ensure all clinic patients are attended; * Inventory management and control; * Attend technical and/or behavioral training provided by the company 2511260202401886552