Responsible for developing, managing, and implementing continuous improvement projects, with emphasis on reducing operational anomalies such as losses, damages, and other logistical deviations. Provide support to business units and corporate departments, and conduct data-driven strategic analyses to contribute to the company’s operational excellence and customer satisfaction. **Responsibilities and Duties** * Develop, structure, and implement continuous improvement projects aimed at reducing damages, losses, and operational anomalies. * Identify opportunities across the logistics chain and propose preventive and corrective actions aligned with the department’s strategic plan. * Apply agile methodologies and problem-solving techniques (FCAR, PDCA, 5W2H, Ishikawa, Kaizen, etc.). * Prepare, lead, and present projects, executive reports, and corporate materials containing results, KPIs, and action plans. * Conduct strategic analyses based on operational, historical, and trend data from the area. * Build and monitor strategic indicators for the Solutions area. * Support the creation of dashboards and reports in Power BI. * Provide technical support to owned and third-party units, ensuring alignment with the Company’s processes, standards, and best practices. * Conduct on-site visits to units for operational diagnostics, follow-ups, training, and project support (travel availability required). * Collaborate closely with corporate departments: Operations, Commercial, Fleet, Quality, Finance, Legal, and other teams. * Design and deliver in-person and online training on processes, KPIs, improvements, loss prevention, and technical guidelines. * Support the development and maintenance of manuals, work instructions, and SOPs for the area. * Interact with all units, hierarchical levels, and internal departments of the company. * Engage with customers, insurers, and public agencies at all levels when necessary. * Contribute to enhancing customer experience through preventive actions and accurate analyses. * Support the Solutions area in deploying the strategic plan and managing goals. * Assist in analyzing the area’s budget (basic knowledge required). * Perform other duties related to the position as required by the company. **Requirements and Qualifications** * Completed postgraduate degree in Administration, Logistics, Engineering, Quality Management, Agile Methodologies, or related fields; * Experience in the logistics sector, preferably in less-than-truckload (LTL) freight transportation; * Driver’s License: Category B and availability for travel; **Additional Information** With **30 years** of experience in the transportation market, we recognize our commitment across multiple dimensions—social, environmental, and economic. We strive to convey this understanding to our team so they can develop to their fullest potential and every employee feels proud to carry Expresso São Miguel’s values beyond our gates—with respect and integrity. Expresso São Miguel operates over **180 units, 2,800 vehicles, and employs more than 10,000 direct and indirect professionals**. Expresso São Miguel’s entire infrastructure is dedicated to less-than-truckload (LTL) freight transportation, granting us the strongest presence across Brazil’s South and Southeast regions. Yet we are not merely trucks, equipment, or awards—we are not just a transportation company. We are people making a difference, day after day, in the LTL freight services sector. That is our “way”! From the outset, we have been guided by our DNA—and will always pursue initiatives that preserve our essence: innovative management, operations, expansion, development, and growth processes. Since launching our activities, we have prioritized the impact our services generate on both the environment and society. This is what it means to be Expresso São Miguel! Are you just entering the job market and ready to hit Play on your career? **Learn about our internship program: https://playnacarreiraesm.gupy.io/** Do you already have experience and are ready to accelerate your career? **Learn about our Trainee Program:** **https://traineeesm.gupy.io/** **All our positions are open to People with Disabilities (PwD)**