Junior Customer Support Analyst

Description

Job Summary: As a Junior Customer Support Analyst, you will be responsible for providing agile and high-quality technical support, resolving requests, and collaborating with teams to effectively solve problems. Key Highlights: 1. Agile and high-quality technical support to customers 2. Omnichannel customer service (chat, WhatsApp, email, phone) 3. Collaboration with teams to resolve issues Provide technical support to customers via chat, WhatsApp, email, and phone, ensuring agility and quality in service delivery; Handle and resolve requests across various support areas, ensuring proper escalation when necessary; Support the monitoring and analysis of team performance metrics; Collaborate with other teams to enable effective and integrated problem resolution; Contribute to routine support team activities, ensuring organization and continuity of service. **Position:** Junior Customer Support Analyst **Employment Type:** CLT (Permanent) **Professional Area:** Customer Service **Working Hours:** To be determined **Number of Openings:** 2 **Benefits:** Meal Allowance; Unimed Health Insurance; Uniodonto Dental Insurance; Life Insurance; **Gympass:** Access to gyms with discount; Fresh fruit daily; Discount Program at Raia and Drogasil pharmacies; Birthday Day Off. **Requirements: Experience and Qualifications:** Experience in customer service and technical support for SaaS software; Bachelor’s degree or currently enrolled in technology or exact sciences programs; Familiarity with technical support tools, ticket management systems, and task management tools; Database knowledge is desirable; Knowledge of information extraction and report generation is a plus. **Experience and Qualifications:** Experience in customer service and technical support for SaaS software; Bachelor’s degree or currently enrolled in technology or exact sciences programs; Familiarity with technical support tools, ticket management systems, and task management tools; Database knowledge is desirable; Knowledge of information extraction and report generation is a plus.