Provide ongoing support for computer systems across company departments, driving improvements to existing or new functionalities. Serve as a reference point for other System Analyst team members, collaborate with engineering and development teams on system creation and maintenance, develop and monitor performance indicators, and provide management with actionable insights to support decision-making and process improvements—thereby contributing to the organization’s strategic objectives. **Responsibilities and Duties*** Provide ongoing system support to company departments by analyzing needs for new features or modifications and enhancements to existing systems, working closely with engineering and development teams to align systems with evolving business processes and organizational requirements; * Analyze software implementations using best-practice techniques to ensure compliance with all business, quality, security, adaptability, extensibility, scalability, and related requirements; * Conduct user interviews to gather system requirements, identifying functionalities to be developed or modified in existing software; * Collect and analyze user feedback via available tools and meetings to identify and propose improvements, ensuring delivered solutions fully meet user needs; * Serve as a reference point for other System Analyst team members by providing guidance and training, fostering team alignment toward common goals and ensuring all routines comply with departmental procedures and standards; * Develop flowcharts, layouts, and documentation using department-approved tools to record system requirements and solutions, supporting standardization within the area; * Build, refine, and prioritize product roadmaps in collaboration with stakeholders, maintaining records in departmental project management tools to ensure timely and requirement-aligned deliveries; * Build, refine, and prioritize project and product backlogs, collaborating with the team and maintaining records in departmental task management tools to support organization and tracking of software development cycles; • Provide technical support to the development team by clarifying doubts, conducting code reviews, and proactively removing impediments to enhance agility and software development quality; • Design, implement, and monitor departmental performance and quality indicators using available tools to proactively support the team in taking corrective actions and resolving inconsistencies or nonconformities, thereby contributing to the area’s strategic objectives; * Propose and apply proven market technologies through case studies to deliver software solutions with greater speed, robustness, and quality; * Collaborate within multidisciplinary teams, representing the area in relevant meetings and contributing to the development of new software or improvement of existing systems; * Support management in developing and implementing knowledge-development pathways through research and preparation aimed at building high-performance teams; **Requirements and Qualifications** Postgraduate degree in Information Technology; Experience in Information Technology, with focus on systems analysis and development; **Additional Information** With **30 years** of operation in the transportation market, we recognize our commitment across multiple dimensions—social, environmental, and economic. We strive to instill this awareness within our team so that every employee can grow to their fullest potential and take pride in carrying Expresso São Miguel’s values beyond our gates—with respect and seriousness. Expresso São Miguel operates over **180 branches, 2,800 vehicles, and employs more than 10,000 direct and indirect staff members**. Expresso São Miguel’s entire infrastructure is dedicated to less-than-truckload (LTL) freight transportation, granting us the strongest presence across Brazil’s South and Southeast regions. Yet we are more than trucks, equipment, or awards—we are not merely a transport company; we are people who make a difference, day after day, in the LTL logistics services sector. This is our “way”! Since inception, our DNA has guided us—and will continue to guide us—in pursuing innovative management, operational, expansion, development, and growth practices. From the beginning of our operations, we have prioritized understanding and mitigating the environmental and societal impact of our services. This is what it means to be Expresso São Miguel! Are you just entering the job market and ready to hit “Play” on your career? **Learn about our internship program: https://playnacarreiraesm.gupy.io/** Do you already have experience and are ready to accelerate your career? **Explore our Trainee Program:** **https://traineeesm.gupy.io/** **All our positions are open to People with Disabilities (PwD)**