Description: * High school diploma required; * Knowledge of customer service, payroll, time cards, and logistics is a plus. Conduct daily, weekly, and monthly meetings with portfolio clients to understand each carrier’s specific goals and needs; Analyze journey indicators, productivity, adherence, and corrections to ensure accuracy and delivery quality; Develop diagnostics, identify bottlenecks, and build strategic action plans; Act with firmness, balance, and effective communication in high-pressure situations while maintaining trust-based relationships with managers; Deliver performance and indicator presentations to clients’ BI departments and executive leadership; Train new operational staff, ensure process standardization, and monitor the team’s technical development; Conduct frequent audits to ensure compliance and delivery quality; Propose continuous improvements to processes, documentation, workflows, and performance; Represent the company professionally, with emotional intelligence and ethics across all touchpoints. 2512070202191909653