OPERATIONS ANALYST

Description

Job Summary: Professional responsible for planning, monitoring, and managing fiber optic networks, coordinating teams and analyzing performance indicators to optimize services and technical documentation. Key Highlights: 1. Fiber optic network and team management 2. Telecommunications infrastructure analysis and optimization 3. Technical documentation and asset control **Job Description:** ---------------------- Plan and monitor fiber optic network goals, KPIs, and preventive maintenance activities; schedule, align, and supervise internal and third-party teams; analyze network failures, root causes, permanent solutions, and performance indicators (SLA / MTTR); estimate materials, services, and equipment required for preventive and corrective maintenance; create, monitor, and close service orders and maintenance windows; analyze technical reports, audits, and equipment conditions (fusion splicers, cleavers, OTDRs); document and control assets and liability agreements; comply with Compliance standards, Code of Ethics, and internal policies; travel and provide support to internal and external stakeholders as needed. **Mandatory Requirements:** ------------------------------ Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, Production Engineering, Business Administration, or related fields Relevant experience in the Telecommunications field Driver’s license – Category B Proficiency in Microsoft Office suite Ability to read and interpret telecommunications project documentation Basic knowledge of project management, budgeting, technical standards, and fiber optic networks **Employment Type:** -------------------------- CLT (Consolidation of Labor Laws) **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Meal allowance Transportation allowance “Day Off” for important personal moments Life insurance Starbem health and wellness services always at hand Wellhub (Gympass) for physical and mental well-being Mhnet Corporate University – Mhnet Ensina Internet discount after probation period **Work Location:** ---------------------- CHAPECO/SC **Working Hours:** ------------------------ 8:00 AM to 12:00 PM and 1:12 PM to 6:00 PM, Monday through Friday **Additional Information:** --------------------------- On-site position at Rua Marechal Deodoro, 1167 D, Bairro Maria Goretti, Chapecó/SC, CEP 89801\-061