We are looking for a **Contemplation Analyst** to support the administrative follow-up of contemplation processes, ensuring organization, data accuracy, operational fluency, and a more efficient customer experience throughout the journey. **Key Responsibilities:** * Support customers through the contemplation process with the administrator, ensuring alignment of stages and providing assistance throughout the journey; * Organize, verify, and validate documentation submitted by customers; * Populate and maintain internal systems with process information and status updates; * Support demand management within the area, monitoring workflows, deadlines, and pending items; * Create, review, and keep updated explanatory materials related to departmental processes; * Identify opportunities for improvement in workflow and customer experience; * Provide operational support to advisors, managers, and executives on topics related to contemplation and associated routines; * Support the development, organization, and monitoring of projects, controls, and internal workflows as required by operations. **Requirements** * Completed or ongoing undergraduate degree in Business Administration, Management Processes, Commercial Management, Accounting, or related fields; * Prior experience in administrative routines, back-office operations, procedural support, or document tracking; * Experience organizing processes, implementing operational controls, and updating systems; * Strong written and verbal communication skills; * Proficiency in Microsoft Office or equivalent tools, especially Excel/spreadsheets; * Analytical, organized profile with attention to detail. **Preferred Qualifications** * Experience with consortiums, contemplation, or routines related to administrators; * Familiarity with internal systems, CRM, Trello, or workflow management tools; * Experience developing support materials, operational instructions, or process standardization; * Knowledge of billing, contractual documentation, or commercial team support. **Benefits:** * Meal Allowance – R$300.00. * Health Insurance – TEM Saúde – Easy access to medical appointments, discounts at pharmacies, dental care, and an extensive network of partners. * Psychological Support – Psychology consultations under special conditions, reinforcing our commitment to your emotional well-being and daily balance. * TotalPass – Gyms, studios, and wellness services to keep your physical and mental performance at peak levels. * MediQuo – 24/7 telemedicine for quick consultations, medical guidance, and greater convenience, wherever you are. * Financial Education – Courses and content to help you manage your personal finances, plan for your future, and make decisions with greater confidence. * Redesul University – Internal development platform featuring learning paths, strategic training, and content focused on professional growth and career acceleration. * Pet-Friendly Workplace – Bring your pet and enjoy a light, human-centered environment with modern culture.
João Silva
Indeed · HR
João Silva
Indeed · HR
