Job Summary: Senior Implementation Analyst focuses on customer onboarding and training, ensuring integration and success, serving as a key point of contact and collaborating internally. Key Highlights: 1. Solid experience in online customer service 2. Familiarity with CRM and project management tools 3. Experience with performance metrics (SLA, NPS, CSAT) Conduct onboarding for new customers, ensuring smooth and efficient integration with our platform; Deliver customized training to customers, ensuring all users understand and know how to use our features; Serve as the primary point of contact for our customers during the implementation process; Collaborate with other internal teams to quickly resolve any issues arising during implementation; Monitor customer progress and identify opportunities to optimize solution usage, ensuring their success. **Position:** Senior Implementation Analyst **Employment Type:** CLT (Permanent) **Professional Area:** Customer Service **Working Hours:** To be determined **Number of Openings:** 1 **Benefits:** Meal Allowance; Unimed Health Plan; Uniodonto Dental Plan; Life Insurance; **Gympass:** Access to gyms with discount; Fresh fruit daily; Discount Plan at Raia and Drogasil pharmacies; Birthday Day Off. **Requirements:** Solid experience in customer service, especially online; Familiarity with CRM tools, project management tools, or customer service platforms; Experience working in multidisciplinary teams; Experience with performance metrics (SLA, NPS, CSAT or similar). **Preferred Qualifications:** Experience in technology or SaaS companies; Completed or ongoing undergraduate degree in Business Administration, IT, Exact Sciences, or related fields. Solid experience in customer service, especially online; Familiarity with CRM tools, project management tools, or customer service platforms; Experience working in multidisciplinary teams; Experience with performance metrics (SLA, NPS, CSAT or similar). **Preferred Qualifications:** Experience in technology or SaaS companies; Completed or ongoing undergraduate degree in Business Administration, IT, Exact Sciences, or related fields.