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Location:
Marema
Category:
Management8

Indeed
Gerente de Relaciones I - Proveedor IXC - (Chapecó-SC)
**¡Únase a una multinacional innovadora!**
Somos una empresa de desarrollo de sistemas enfocada en crear herramientas de inteligencia estratégica para empresas de diversos sectores. ¡Aquí, la innovación sucede todos los días!
Si desea trabajar en un entorno dinámico que valore el bienestar de sus colaboradores y ofrezca oportunidades reales de crecimiento, ¡esta es su oportunidad!
**Estamos buscando un Gerente de Relaciones I** **para unirse a nuestro equipo en Chapecó-SC.**
**Responsabilidades y atribuciones**
* Contacto con clientes de baja complejidad: Mantener contacto regular con los clientes de su cartera para resolver dudas, monitorear demandas y alinear expectativas;
* Identificación de necesidades: Apoyar en la identificación de necesidades de los clientes y derivar demandas o problemas a los equipos internos;
* Seguimientos: Realizar seguimientos de las demandas abiertas de su cartera de clientes y supervisar las respuestas de los equipos internos, garantizando una respuesta ágil a los clientes;
* Documentación: Registrar todas las interacciones y tratativas con los clientes de su cartera en sistemas internos o hojas de cálculo, asegurando que la información esté actualizada y accesible;
* Apoyo en reuniones: Asistir a reuniones realizadas por gerentes más experimentados, brindando apoyo y adquiriendo conocimiento;
* Análisis básico de indicadores: Apoyar en la recolección de datos y el monitoreo de métricas básicas de desempeño de los clientes, como el uso de funcionalidades y la frecuencia de contacto;
* Conexión entre equipos internos: Actuar como nexo entre el cliente y los equipos internos (soporte, implementación, producto), facilitando la comunicación para resolver problemas sencillos;
* Retención de clientes: Supervisar los indicadores de retención de su cartera de clientes y proponer acciones puntuales bajo supervisión, garantizando que los clientes permanezcan satisfechos con los servicios;
* Soporte en la mejora continua: Apoyar iniciativas destinadas a mejorar los procesos internos y la experiencia del cliente;
* Ejecutar otras actividades relacionadas con el puesto.
**Requisitos y calificaciones** **Formación/Educación:**
* Mínima: Estudios universitarios en curso en Administración, Marketing o áreas afines, así como cursos orientados al éxito del cliente.
* Deseable: Título universitario completo en la misma área.
**Experiencia:**
* Mínima: 1 año de experiencia en atención al cliente.
* Deseable: 2 años de experiencia en atención al cliente.
**Conocimientos/Habilidades técnicas:**
* Nociones de negociación: Conocimientos básicos de técnicas de retención y resolución de problemas;
* Capacidad para identificar fallas operacionales: Habilidad para reconocer problemas y comunicarlos a las áreas responsables;
* Paquete Office: Conocimiento intermedio, con énfasis en hojas de cálculo e informes;
**Habilidades conductuales:**
* Comunicación: Capacidad para transmitir información de forma objetiva, educada y accesible, garantizando que el mensaje sea comprendido tanto por el cliente como por el equipo interno, incluso en situaciones delicadas;
* Proactividad: Disposición para actuar antes de ser solicitado, anticipando problemas o necesidades y buscando soluciones que mejoren los procesos y la experiencia del cliente;
* Empatía: Capacidad para ponerse en el lugar del cliente o del colega para comprender sus necesidades, sentimientos y desafíos, actuando de forma acogedora y respetuosa para construir relaciones de confianza;
* Trabajo en equipo: Disposición para colaborar con otros departamentos y colegas, compartiendo conocimientos y recursos para alcanzar metas colectivas;
* Motivación para el aprendizaje continuo: Interés en adquirir nuevos conocimientos, habilidades y experiencias, buscando actualizarse constantemente sobre tendencias, herramientas y mejores prácticas del sector.
**Información adicional**
* **Desayuno** (opcional);
* **Almuerzo gratuito** para el colaborador;
* **Merienda saludable diaria;**
* **Vale transporte:** usted tiene derecho al vale transporte conforme lo establecido en la CLT;
* **Plan odontológico** Uniodonto (según política interna);
* **Plan de salud** Unimed (según política interna);
* **Auxilio educativo** (según política interna);
* **Plan de carrera y desarrollo** (según política interna);
* **Gimnasia laboral;**
* **Espacio de descanso;**
* **Día libre** durante el mes de cumpleaños;
* **Convenios** con: Universidades; Escuelas de idiomas; Óptica Berlim; Deatec; CPO Clínica Psicológica do Oeste.
**¡Hola, somos los IXC Softers!**
Y ahora conocerá un poco sobre cómo funciona la gigante IXC Soft.
Para empezar, queremos contarle que es **una multinacional de desarrollo de sistemas** enfocada en construir herramientas de inteligencia estratégica para empresas de diversos sectores. Y aquí es donde ocurre la magia.
**Nuestro objetivo es claro:** queremos ayudar a emprendedores en la toma de decisiones que marquen la diferencia en sus negociaciones y gestión de demandas. ¿Cómo lo hacemos? Con trabajo, dedicación, estudio y momentos ligeros durante el proceso.
Nuestra **matriz está ubicada en Chapecó/SC**, ocupando un área de más de 9.000 m²; también contamos con una sucursal en **Campina Grande/PB**, en pleno crecimiento. Contamos con los mejores profesionales para seguir ascendiendo. Entre nuestras soluciones ya tenemos clientes en más de 20 países gracias a Wispro, solución argentina adquirida por IXC Soft, que ha contribuido a la internacionalización de la empresa.
Buscamos conformar un equipo integrado por profesionales en constante aprendizaje, volviéndose cada vez más competentes y impulsando continuamente el crecimiento de sus carreras y resultados.
**¿Cuáles son los valores de cada IXC Softer?**
Aspiramos a crecer y destacarnos, haciendo aún más rentables nuestro trabajo y las soluciones que ofrecemos. Para ello, invertimos en capacitación profesional, valoramos al ser humano y actuamos con responsabilidad social y ambiental.
Por eso, IXC Soft ofrece una amplia variedad de beneficios en un **entorno diverso, colaborativo y acogedor**. Creemos que las personas felices trabajan mejor y con mayor motivación. Ya somos un equipo de más de 500 IXC Softers, reuniendo talentos diversos y contando con las mejores tecnologías, equipos y software para lograr resultados excepcionales.
Nos enorgullece ser una **empresa galardonada por GPTW**, y figurar en la lista de las 30 mejores empresas para trabajar en Santa Catarina en 2024/2025.

Av. Fernando Machado, 986 - Universitário, Chapecó - SC, 89803-003, Brazil

Indeed
Unit Manager - Chapecó and region (1)
Description:
* Higher education degree, completed or in progress, is desirable;
* Knowledge of Microsoft Office Suite;
* Previous experience in sales team and performance management;
* Analytical and strategic mindset;
* Skills in in-person/online sales;
* Flexible working hours.
* Responsible for team management: recruitment and selection, feedback, scheduling (planning and managing), time tracking, training, development, monitoring employee routines, and terminations;
* Ensure that the team complies with standards, guidelines, operational procedures, and internal policies;
* Conduct periodic alignment meetings with the team to share results and promotional initiatives;
* Perform assessments with new clients;
* Execute sales and resales of laser hair removal packages (in-person/online);
* Monitor and deliver all financial and operational results of your unit;
* Guarantee that the company's service standard is met within your unit;
* Provide excellent customer service: clarify doubts, handle contract-related matters, etc.;
* Conduct follow-up on NPS surveys and address customer feedback;
* Monitor incidents and answer questions regarding treatment results, providing assistance and clarification to customers;
* Establish partnerships and conduct customer prospecting;
* Plan and execute action plans for operational indicators: commercial and clinical;
* Responsible for proper equipment operation, common areas, as well as maintaining hygiene and cleanliness standards in the unit;
* Handle administrative tasks of the unit: analysis and submission of reports, opening service tickets, purchase requests, inventory management, and third-party supervision;
* Monitor and keep documentation required by regulatory agencies up to date;
2511130202461590540

Av. Fernando Machado, 986 - Universitário, Chapecó - SC, 89803-003, Brazil

Indeed
Territory Manager - Sales - Chapecó
We are a team of over 46,000 proactive individuals working on producing fuel ethanol (anhydrous ethanol) to hydrated and neutral ethanol used in medicine production. We also produce and sell sugar to industries such as food and pharmaceuticals worldwide.
Do you identify with our values and want to work at our company? Come join Raízen!
We are looking for a Territory Manager to join our Sales team, managing an existing customer portfolio with a strong focus on prospecting new business opportunities in Chapecó/SC.
**Responsibilities and duties** **WHAT YOUR DAILY WORK WILL BE LIKE:**
* Maintain active B2B customer portfolio – companies across various sectors (freight transport, mining, passenger transport, construction, etc);
* Prospect new customers;
* Manage performance indicators (financial results, sales volume, lubricants, etc);
* Perform administrative account management (registering new customers, freight registration, etc);
* Present quarterly results;
* Conduct field visits three times per week.
**Requirements and qualifications** **WHAT YOU NEED TO HAVE:**
* Completed bachelor's degree;
* Proficiency in Excel and PowerPoint;
* Valid driver's license (Category B) and availability for travel (80% of time spent traveling to visit our customers);
* Previous experience in negotiation and customer relationship; retail sector experience will be a differentiator;
* Must reside in Chapecó/SC or have mobility for relocation.
**Additional information** **SELECTION PROCESS STEPS:**
Our process includes three main steps (there may be additional ones, which you'll be informed about if you progress):
* Application – completing this form and any additional data if required.
* Interview with HR – a conversation to get to know each other.
* Interview with leadership: a more technical discussion to further explain the daily responsibilities and challenges.
Our communication will be via email and phone – please ensure your contact details are up to date.
**LEARN MORE ABOUT WHAT IT MEANS TO BE RAÍZEN**
Would you like to learn more about what it’s like to be part of Raízen and understand our RAIZ culture?
Our Careers Instagram: @raizencarreiras
Not the ideal job opening? Return to the main page: https://carreiras.raizen.com.br/
\#VemSerRaízen
We operate in ethanol and sugar production and in fuel, product, and service distribution through the Shell brand, licensed by Raízen in Brazil, Argentina, and Paraguay.
We are among the largest private corporate groups in Brazil and our team is our biggest differentiator: over 40,000 employees and 15,000 business partners spread across the country.
Want to become part of our company? Then come join Raízen!

Av. Fernando Machado, 986 - Universitário, Chapecó - SC, 89803-003, Brazil
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