INTERNAL SALES COORDINATOR

Description

Job Summary: A commercial leadership professional responsible for team management, goal achievement, customer satisfaction, and execution of plans, with a focus on continuous improvement and digital innovation. Key Highlights: 1. Team management and commercial leadership 2. Focus on customer satisfaction and goal achievement 3. Continuous process improvement and digital innovation **Job Description:** ---------------------- Achieve targets and KPIs under your responsibility; Manage the team under your responsibility; Ensure customer service satisfaction; Guarantee execution of the department’s commercial plans; Prepare performance reports for decision-making by immediate management; Suggest and implement improvements to departmental processes and operational workflows, under supervision of the immediate manager; Develop departmental manuals and procedures; Suggest and support management of sales actions or campaigns for products and services through digital channels; Technically guide and train the team under your responsibility; Develop and participate in projects aimed at improving service delivery and achieving broader results through internal teams or partners; Support partner contract management; Coordinate cross-departmental interfaces to ensure acquisition of new customers; Ensure adherence to the department’s budget; Participate in trade fairs, events, and sales activities; Monitor the effectiveness of tools used by the team; Comply with Quality, Occupational Safety, and applicable legal regulations. Maintain conduct aligned with Compliance standards, Code of Ethics, and other company policies; Keep your workplace clean and organized; Safeguard company assets; Travel when necessary; Serve internal and external stakeholders; Perform other duties relevant to the area as required. **Mandatory Requirements:** ------------------------------ Completed undergraduate degree in Advertising and Public Relations, Marketing, Business Administration, Commercial Management, or related fields; Minimum 4 years of experience in the Commercial area and 2 years in team management. **Desirable Requirements:** -------------------------- Postgraduate specialization in a related field is desirable. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Fixed salary + variable compensation; Meal allowance; Transportation allowance; Starbem – Telehealth and Well-being Services; Group life insurance; Corporate University – Mhnet Ensina; Discount on internet plan after probation period; Exclusive mobile plans; Live rewards program; MH baby; Birthday Day Off; Wellhub (Gympass). **Work Location:** ---------------------- CHAPECO/SC **Working Hours:** ------------------------ 08:00 to 12:00, 13:30 to 17:30 + Saturdays 08:00 to 12:00