Description: * Experience in customer support, preferably in a financial institution, fintech, or related company; * Oral and written communication skills; * Ability to effectively solve problems; * Knowledge of financial products and services—including digital banks, credit cards, loans, etc.—is a plus; * A proactive attitude, conflict resolution skills, and patience are essential for handling challenging support situations; * Basic technical knowledge to assist customers with technology-related issues, such as mobile applications and online platforms. * Provide exceptional support to Modobank customers by responding to inquiries, resolving issues, and ensuring customer satisfaction; * Handle and log calls, e-mails, and chat messages, ensuring fast and effective response times; * Identify, document, and track recurring issues, collaborating with the development team for long-term resolutions; * Provide clear guidance and accurate information about Modobank’s products and services; * Assist customers in navigating and using financial applications and platforms, ensuring they understand the available features; * Collaborate closely with internal teams to resolve customer issues effectively; * Participate in the continuous improvement of support processes by suggesting enhancements and assisting in the creation of self-service resources. 251228020249743784